Case Manager

Bernal Heights Neighborhood Center•San Francisco, CA

13d•$28 - $32•Hybrid

About The Position

BHNC is seeking a compassionate, organized Case Manager/Service Coordinator to support adults, older adults, people with disabilities, and families at Bernal Gateway Apartments. This role combines individualized support with resident engagement to strengthen housing stability, wellbeing, and belonging.

Requirements

Strong communication, organization, follow-up, and conflict resolution skills.
Experience with resident assessments, service planning, resource navigation, and confidential documentation.
Knowledge of San Francisco community resources and a commitment to culturally responsive services.

Nice To Haves

Fluency in spoken and written Spanish and effective communication in English.
Three or more years of case management or service connection experience.
Affordable housing or community engagement experience.
A related college degree.
Familiarity with Salesforce, GetCare, Asana, or similar systems.

Responsibilities

Conduct intakes and needs assessments, develop individual service plans, and follow through on resident goals and referrals.
Connect residents to benefits, food assistance, healthcare, transportation, legal resources, employment, and family services.
Help residents navigate lease requirements, recertifications, rent arrears, and resources to prevent eviction.
Coordinate with property management and community providers while protecting resident confidentiality.
Respond to crises within your training and role, connecting residents to appropriate support.
Organize resident meetings, workshops, community events, and leadership opportunities.
Conduct outreach and maintain accurate service records, attendance data, and outcome documentation.