Case Manager

Delaware, County of•Delaware, OH

12d•Onsite

About The Position

The Case Manager serves the public through effective implementation of federal, state, and local laws, procedures, regulations, and agency practices to enable parents to support their children by establishing, collecting, and enforcing court orders. This role involves managing child support cases, conducting investigations, and ensuring compliance with legal requirements.

Requirements

Associates degree or above in criminology, social work, psychology, or related field; OR two (2) years’ experience in performing child support functions to include conducting investigations to locate absent parents, establishment of paternity, and enforcement of support orders; OR any combination of equivalent education and work experience in the child support enforcement field or a related field.
All required licenses and certificates must be maintained as a condition of continued employment.

Responsibilities

Manages child support cases in accordance with federal, state and local laws and procedures.
Conducts investigations to locate absent parents, establish paternity, and enforce child support orders.
Initiates administrative enforcement tools including, but not limited to, letters, income withholdings orders, license suspension, liens, seizing of bank accounts, civil / criminal court actions, attaching tax refunds and lump sums, and passport denial.
Monitors and processes data in accordance with local, state, and federal policy in the Support Enforcement Tracking System (SETS) or other applicable tracking system.
Reviews and interprets judicial and administrative orders, payment records, case narratives, case files and other documents.
Prepares accurate calculations of arrearage due for assigned obligors.
Communicates professionally and effectively with clients, attorneys, employers, community partners, and co-workers to respond to inquiries and provide needed information/education.
Pursues appropriate legal actions for establishment and enforcement, including requests for legal action, calculations of court orders to verify account balances, verification of service of process, preparation of case summary, court testimony, review of resulting court order, and completion of necessary follow up.
Assists with office and caseload coverage in the absence of other staff.
Effectively communicates with immediate supervisor for needed assistance, overtime, direction, questions, etc.
Demonstrates regular and predictable attendance.
Attends various training sessions, video conferences, and workshops.
Complies with all confidentiality and Federal Tax Information (FTI) regulations.
Performs typing, word processing, and related computer operations.
Works overtime and outside of typical work schedule/business hours as required.
Performs other duties as assigned.