Case Manager

GATEWAY CSB PEO LLC•Bloomingdale, GA

2d•Hybrid

About The Position

Under general supervision, provides on-going supportive and/or case management functions to consumers having long-term mental illness in accordance with the problems, needs, and strategies identified within the service plan in order to help the clients achieve the stated goals and objectives. Participates in regular interdisciplinary staff meetings with the interdisciplinary team to best help consumer, including Behavioral Health Specialists, Staff Psychiatrist, Registered Nurses, quality assurance specialists, paraprofessionals.

Requirements

Working knowledge of the nature of serious mental illness; behavior modification techniques and related treatment modalities, interventions and techniques; of different types of assessments and their uses in treatment planning.
Knowledge of consumers’ rights; agency and federal policies, procedures and guidelines.
Knowledge of local community resources and service delivery systems such as housing, social, welfare, educational, etc.
Knowledge of client record documentation requirements; and of client services plan development and implementation.
Knowledge of crisis intervention techniques.
Knowledge of individual and group therapy techniques; family dynamic and family support groups.
Ability to observe, record and report on an individual’s functioning.
Ability to read and understand assessments, evaluations, observation, and use in developing treatment plan.
Ability to identify community resources and services for clients and coordinate provision of services; to establish effective working relationships with internal agency staff as well as with relevant community organizations.
Ability to effectively interact and communicate with consumers and their families in diverse populations.
Ability to communicate effectively, verbally and in writing, to maintain confidentiality, and to work independently under general supervision.
Ability to demonstrate strong interpersonal and “Listening” skills.
Ability to establish and prioritize goals and objectives of assigned program.
Bachelor’s degree from an accredited program and a minimum of 2 years related experience.
Must possess a valid GA Driver’s license.

Nice To Haves

Communication
Accountability/Responsibility
Cooperation/Teamwork
Creative Thinking
Customer Service
Dependability
Flexibility
Initiative
Analytical Thinking
Job Knowledge
Judgement
Professionalism
Quality/Quantity of Work
Stress Management
Planning/Organization

Responsibilities

Records services accurately that relate directly to the treatment outcomes, within approved timeframes.
Completes required clinical documentation according to agency standards.
Maintains all documentation in accordance with applicable policies, laws and instructions.
Ensures that all services provided are within the guidelines and document care in compliance with agency requirements and standards.
Ensures that all notes will be in Care Logic and signed no later than the allotted time the day after the service was provided.
Maintains a minimum chart audit score of 70% or better for all consumers on case-load.
Ensures all weekly reports have been addressed and cleaned up (if necessary) within hours specified by supervisor.
Collaborates with behavioral health providers, hospitals, emergency rooms, jails and shelters through regular meetings in order to engage and transition consumers throughout systems of inpatient and or community care.
Meets the minimum direct time requirements of individual billed hours per year.
Enrolls no fewer than 5% individuals into case management services each month until reaching capacity.
Delivers a minimum of 2 face-to-face visits on a monthly basis.
Additional contacts may be either face to face or telephone collateral contact, depending on the individuals support needs.
Facilitates relationships between Gateway, consumer families/legal guardians and various social service community resources, such as housing assistance, healthcare, job training and placement and substance abuse support groups.