Case Manager 509-08-26

Northwest Senior and Disability Services•Woodburn, OR

1d•$4,879 - $6,539

About The Position

NorthWest Senior and Disability Services (NWSDS), a local intergovernmental agency supporting older adults and people with disabilities, is hiring a Case Manager for its Woodburn unit. The role supports consumers by assessing service needs, developing individualized care plans, and coordinating services that promote health, safety, independence, and quality of life. Case Managers work directly with consumers and collaborate with agency staff, service providers, healthcare partners, and community organizations to connect people with appropriate resources. Work is performed in both an office and community settings, with occasional travel to homes, care settings, and community service locations. The position involves regular computer and telephone use and frequent interaction with consumers and partners. Employees may be assigned other duties or temporary work in other offices or areas as needed. Reasonable accommodations will be provided as needed.

Requirements

At least four years of combined education and/or experience demonstrating the knowledge, skills, and abilities required for the role.
A bachelor's degree in social sciences or a related field, or relevant work or volunteer experience in social-service settings working directly with consumers; experience may substitute for education.
Ability to assess consumer needs, gather information, and make sound service recommendations.
Strong organizational skills and ability to manage multiple cases and deadlines.
Effective written and verbal communication with consumers, families, providers, and community partners.
Ability to document clearly and maintain accurate case records.
Problem-solving and decision-making skills in a professional service environment.
Ability to build working relationships and provide respectful, person-centered customer service.
For positions requiring driving for Agency business, a valid driver's license and acceptable driving record; proof of personal automobile liability insurance and use of a personal vehicle may be required.
Successful completion of a criminal history check; additional screening may be required for some positions.
Compliance with confidentiality requirements and mandatory reporting obligations related to vulnerable populations.
For bilingual positions, successful completion of a language proficiency test.

Nice To Haves

Experience working with seniors, adults with disabilities, or other vulnerable populations.

Responsibilities

Meet with consumers to assess service needs and daily living activities and identify appropriate support options.
Develop individualized care plans in accordance with program requirements and consumer needs.
Coordinate services such as in-home care, residential services, transportation, medical supplies, and community resources.
Monitor consumer needs and update care plans as circumstances change.
Complete required assessments, documentation, and case records in Agency and State systems.
Work with Agency staff, providers, healthcare partners, and community organizations to support consumers.
Help consumers address environmental, medical, or social concerns and connect them with local resources.
Maintain confidentiality and comply with Agency policies, privacy regulations, and mandatory reporting requirements.
Provide respectful and responsive customer service to consumers, providers, and community partners.
For bilingual positions, communicate with consumers whose primary language is not English, interpret and explain forms and program information, and translate written materials as needed.