Case Manager (Temporary)

Hope Solutions•Pleasant Hill, CA

8d•$28 - $32•Hybrid

About The Position

Hope Solutions is a non-profit agency providing permanent housing and support services to homeless or at-risk families and individuals in Contra Costa County. We envision a world where everyone has a home and community support to live with dignity. Our mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals. We are seeking passionate, mission-driven individuals to join our team and improve the lives of others.

Requirements

Knowledge of and belief in “Housing First” philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
BA degree in social work or related field; equivalent experience will be considered.
Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.
Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.

Nice To Haves

Bi-lingual in English/Spanish preferred.
Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
Knowledge of and commitment to concepts and issues tied to social justice and housing justice.
Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.

Responsibilities

Provide home-based case management, ongoing assessment of consumer needs, and linkage to medical, mental health, recovery, financial, and/or legal services for housing stability.
Assist with landlord/property manager relationships and provide eviction prevention services.
Work collaboratively with the Housing Authority, Health Housing and Homeless Services staff, and other providers to offer individualized, flexible support to formerly homeless adults.
Develop and monitor progress on individual or family service plans, encouraging independent action and providing aid as appropriate.
Provide Case Management support, including budgeting, accessing benefits and services, accompanying consumers to appointments, and supporting housing stability.
Assure the provision of supportive mental health interventions, including crisis management.
Assist consumers in locating units with landlords/property managers willing to accept voucher payments and/or negotiate housing issues with existing landlords/property managers.
Collaborate with providers to overcome issues that may place clients at risk for eviction.
Assist with consumer certification/verification paperwork.
Maintain awareness of culturally diverse consumer populations and perform duties with attention to cultural needs.
Maintain contact with all consumers in the caseload and provide home visits according to an identified level of need.
Perform comprehensive psychosocial, life skills, and financial assessments.
Professionally represent Hope Solutions in all circumstances.
Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
Complete required administrative paperwork and reports in a timely and accurate manner.
Attend all required meetings, including staff meetings, team meetings, consumer case conferences, and linkage meetings.
Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage.
Document all services provided in a timely manner.
Assist with data generation for reports and funding applications as needed.
Perform other duties and responsibilities as assigned.
On-call, after-hours, and backup work may be required.