Case Manager (Temporary)

Hope Solutions•Pleasant Hill, CA

7d•Hybrid

About The Position

Hope Solutions, a non-profit agency founded in 1991, provides permanent housing and support services to homeless or at-risk families and individuals in Contra Costa County. The agency envisions a world where everyone has a home and community support to live with dignity. Hope Solutions is committed to excellence, integrity, respect, compassion, and humility in its mission to heal the effects of poverty and homelessness. The team is composed of passionate, mission-driven individuals dedicated to improving the lives of clients through services and support that lead to a higher quality of life.

Requirements

Knowledge of and belief in “Housing First” philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
BA degree in social work or related field; equivalent experience will be considered.
Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.
Only candidates authorized to work in the USA without the need for sponsorship will be considered.

Nice To Haves

Bi-lingual in English/Spanish preferred.

Responsibilities

Provide home-based case management, ongoing assessment of consumer needs, and linkage to medical, mental health, recovery, financial, and/or legal services for housing stability.
Assist with landlord/property manager relationships and provide eviction prevention services.
Work collaboratively with the Housing Authority, Health Housing and Homeless Services staff, and other providers to offer individualized, flexible support to formerly homeless adults.
Develop and monitor progress on individual or family service plans, encouraging independent action and providing aid as appropriate.
Provide Case Management support, including budgeting assistance, accessing benefits and services, accompanying consumers to appointments, and supporting housing stability.
Assure the provision of supportive mental health interventions, including crisis management.
Assist consumers in locating units with landlords/property managers willing to accept voucher payments and/or negotiate housing issues with existing landlords/property managers.
Collaborate with providers to help consumers overcome issues that may place them at risk for eviction.
Assist with consumer certification/verification paperwork.
Represent Hope Solutions professionally in all circumstances.
Comply with legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA, protecting consumer rights, advocating for consumers, and assuring consumer safety.
Complete required administrative paperwork and reports accurately and in a timely manner.
Attend all required meetings.
Complete personnel-related paperwork and expenditure reports.
Document all services provided in a timely manner.
Assist with data generation for reports and funding applications.
Perform other duties and responsibilities as assigned.
On-call, after-hours, and backup work may be required.