Case Manager

Felton Institute•San Francisco, CA

11h•Onsite

About The Position

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career. Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion. The Full Service Partnership (FSP) is part of Felton Institute’s Mental Health Model for Older Adults, specializing in client centered, recovery-oriented treatment for individuals living with severe psychiatric disorders. The FSP team also utilizes the Assertive Community Treatment (ACT) model. Services encompass a continuum of care addressing client's goals and needs, which may include medical and substance abuse co-morbidities, a history of homelessness, significant social isolation, and case management needs. Under a contract with the Department of Public Health's Behavioral Health Services (BHS), the multidisciplinary team includes a psychiatrist, psychiatric nurse practitioner, clinical case manager, and peer/community specialist. Services are city-wide and include extensive outreach, therapy, and case management to reduce risk of an individual's psychiatric hospitalization and to support the individual living successfully in their community. The program collaborates with the broad spectrum of social service providers to connect, coordinate, and meet the individual's needs. Felton is committed to implementing evidence-based practices and behavioral health research within its community-based mental health services.

Requirements

A minimum of 2 years of case management and mental health treatment for at-risk older adults, including co-occuring disorders.
AA, BA degree in Social Work, Psychology or similar field.
Passionate about working with older adults who may be isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other needs that are not being met.
Demonstrated outreach, rapport building, and engagement experience.
Familiar with and/or ability to provide targeted case management services and mental health focused skills building services.
Ability to travel frequently in SF and work in office, community, home, and hospital settings.
Demonstrated computer skills in word processing (i.e. Microsoft Word, Excel) and ability to learn electronic charting.
Strong skills in working independently and also as a team member.
Strong organizational, communication, and interpersonal skills.
Ability to follow instructions and work under the direction of others.
Time management skills and ability to prioritize projects and follow through.
Problem solving skills: able to discern when to consult, when to make independent decisions, and able to offer suggestions for solutions.
Openness to learn, consult, and receive constructive feedback.
Ability to be a team player with a welcoming attitude.
Available to work business hours, Monday through Friday, predominantly in field/office settings.

Nice To Haves

Lived experience with mental health services/peer certified/trained preferred/older adult preferred.
Previous work experience in social services or related field; working knowledge of social service resources in San Francisco for older adults preferred.
Previous experience leading activities and groups preferred.
Driver’s license preferred.

Responsibilities

Maintains an assigned caseload while collaborating closely with an interdisciplinary team—including clinical case managers, psychiatric nurse practitioners, psychiatrists, and community specialists (peer counselors)—to deliver comprehensive mental health services.
Conduct intakes, develop service plans, and administer assessment tools, including the Adults Needs and Strengths Assessment (ANSA), for older adults with psychiatric and co-occurring conditions in clinic, community, and home-based settings.
Provide individual or group rehabilitation skills-building support, case management, connection to primary care, and coordination with other providers.
Maintains clinical records of each client contact or service in accordance with mandated standards of Medi-Cal, Medicare, and County Behavioral Health Services, and meets requirements of timely access for client care, documentation, and billing requirements.
Participates in team meetings and case conferences through discussion of clinical issues and exchange of information and ideas.
Answer a 24/7 after-hours crisis phone for approximately one week a month to support clients in crisis after hours (and earn an additional stipend)
Other duties and responsibilities as assigned.