CASE MANAGER

Family Service League Inc.•Town of Islip, NY

4h•$40,000 - $45,000

About The Position

Family Service League is seeking a full-time Case Manager for its large Family Shelter. The Case Manager conducts client assessments, develops Independent Living Plans, connects families with community-based service resources, and supports clients in achieving self-sufficiency through advocacy, counseling, and referrals. The role works collaboratively with the Housing Specialist and provides crisis intervention. This position is essential to the safe and continuous operation of the program; essential employees are expected to report to work during inclement weather and other relevant emergencies to ensure uninterrupted client care and support. Schedule: Tuesday–Friday, 9:00 AM–5:00 PM; Saturday, 8:00 AM–4:00 PM. The position offers a $3,000 sign-on bonus.

Requirements

High school diploma required.
At least 2 years of experience in human services or a related field required.
Knowledge of the homeless population and DSS policies and regulations required.
Excellent interpersonal, verbal communication, and written communication skills required.
Strong organizational and time-management skills required.
Proficiency with computers, including Microsoft Office, required.
Valid and clean New York State driver's license required.

Nice To Haves

Bachelor’s degree in human services or a related field, or a master’s degree.
HMIS experience.
Spanish language fluency.

Responsibilities

Complete new client intakes and explain shelter rules and regulations.
Meet with clients face-to-face at least twice per week.
Develop and complete Independent Living Plans for assigned families, including bi-weekly updates.
Complete Mental and/or Physical Impairment forms in connection with Independent Living Plan violations.
Complete SPA applications for eligible clients.
Work with Housing Specialists to identify permanent housing options for clients.
Conduct client safety inspections twice a week, address safety issues, and remove dangerous items.
Address unit cleanliness and client hygiene, and assist clients in developing daily living skills.
Collaborate with the Office Manager regarding client shelter obligations.
Help clients create budgets that identify needs and obligations, including upcoming shelter obligations where applicable.
Review, complete, follow up on, and submit FSL Client Incident Reports to the Compliance Supervisor.
Maintain and update a resource database of social service organizations relevant to clients’ needs.
Provide ongoing support and counseling to help clients reach their goals.
Foster inter-agency collaboration to support clients’ long-term stability.
Maintain current documentation of client services in HMIS and client files.
Complete monthly reports on time and submit documentation to the DSS Housing Liaison.
Attend scheduled case management team meetings, individual supervision, and required trainings.
Oversee compliance with shelter rules, regulations, and policies.
Maintain appropriate boundaries with clients and observe confidentiality and HIPAA protocols.
Provide assessment, crisis intervention, and individual, family, and group services to children, youth, and families.
Advocate for client needs.
Provide transportation as needed.
Collaborate with treatment or service coordination teams within the agency and the wider community.
Collaborate with Security to discuss and resolve client incidents.
Read and understand the Policy and Procedure Manual.
Read and respond to daily emails.
Report to work during inclement weather and other relevant emergencies as an essential employee.
Perform other duties as assigned.