Case Manager

Comprehensive Healthcare • Yakima, WA

3d

About The Position

Comprehensive Healthcare provides behavioral health and integrated healthcare services to clients of all ages in a collaborative, trauma-informed, recovery-oriented environment. The Case Manager provides supportive counseling and guidance in conjunction with other supportive services. Depending on the services provided, the role may involve behavioral health groups, case management, crisis evaluation and intervention, medication self-administration support, symptom and medication response monitoring, treatment planning, protective payee duties, least restrictive alternative services, and after-hours coverage.

The Case Manager coordinates direct services and internal and external resources to help clients achieve treatment goals, advocates for access to services and benefits, and supports recovery and independent management. The role requires accurate, timely, respectful, client-centered service documentation and treatment plans developed in collaboration with clients. Services may involve children, youth, young adults, or geriatric clients, and include attention to developmental needs, confidentiality, consent, capacity, aging, and neurocognitive conditions.

The position may also include crisis-risk screening, safety planning, medication education and adherence monitoring, medication records and procedures, tracking client expenditures as a protective payee, monitoring LRA requirements, and participating in an after-hours call rotation.

Requirements

• Bachelor's degree in behavioral science or a related field.
• Must be eligible for registration as an Agency Affiliated Counselor.
• Valid driver's license, vehicle liability insurance, and three years of safe driving experience.

Responsibilities

• Conduct behavioral health groups in accordance with organizational guidelines, using facilitation skills and lesson plans or curricula to support participation, insight, skill development, and treatment goals.
• Provide direct case management services and coordinate internal and external resources to help clients achieve treatment goals.
• Encourage clients to access community, peer, natural, and other supports, and advocate for services and benefits when appropriate.
• Apply knowledge of child, youth, and young adult development and behavioral health, including confidentiality, consent, capacity, and collaboration with families and supports.
• Use crisis intervention techniques, screen for risks to self, others, property, and grave disability, make appropriate referrals, document and report as required, and develop safety plans using QPRT principles.
• Apply knowledge of aging, age-related changes, neurocognitive disorders, and the effects of medical issues on mental status when serving geriatric clients.
• Support and observe medication self-administration; follow medication policies and the Five Rights; order or reorder medications; document in the Medication Administration Record; monitor adherence, effectiveness, side effects, and client understanding; and complete medication error reports and medication storage or disposal procedures as required.
• Complete timely, accurate, respectful, client-centered service notes that reflect services provided, client status, progress, and treatment goals.
• Monitor and document client symptoms and responses to prescribed medications, provide education and support for medication adherence and illness self-management, monitor side effects, and facilitate communication with medical staff as needed.
• Develop and complete treatment plans using assessment and reassessment data, incorporating client and applicable family strengths, barriers, and needs; create measurable goals collaboratively; and reassess and adapt plans as needed.
• Serve as a protective payee for assigned clients, track expenditures, maintain budget sheets, and promote independent management of personal finances.
• Monitor client LRA requirements, complete monthly reviews, participate in renewals when necessary, and encourage voluntary treatment participation.
• Participate in the after-hours call coverage rotation and respond to calls professionally and promptly.

Benefits

• Training, supervision, consultation, and regular training opportunities.
• Career opportunities across a range of settings, with opportunities for mobility and promotion.
• Healthcare coverage for employees and qualified family members.
• Vacation, paid holidays, and sick leave.
• Employee Assistance Program services.
• Agency-funded retirement plan with contributions equal to 5% of compensation.
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation.
• Agency-funded life and disability insurance.
• Tuition reimbursement.
• Employer-funded student loan repayment assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level