Case Manager

Kennedy-Donovan Center•, MA

28d•$21 - $23•Hybrid

About The Position

The Family Support Center Case Managers provide direct, community- and home-based supports to individuals with developmental disabilities and their families. This role facilitates access to services, builds natural and community supports, and promotes independence and community inclusion. The Case Manager acts as a primary contact for assigned families, collaborates with internal and external providers, and ensures adherence to agency policies, DDS regulations, and quality service standards.

Requirements

Minimum of 2 years’ experience in case management, direct support, or a related human services role.
Commitment to community-based, family-centered supports for individuals with developmental disabilities.
Competence in Microsoft Office and ability to use electronic documentation systems.
Strong organizational, documentation, and communication skills.
CPR/First Aid Certified (or ability to obtain certification within designated timeframe).
Valid driver’s license, reliable transportation, and willingness to travel extensively

Responsibilities

Serve as the primary contact for designated families and individuals, building supportive and trusting relationships.
Assess family and individual strengths, needs, and preferences to develop Individualized Support Plans.
Facilitate connections to generic and community-based resources to increase natural supports.
Provide guidance, education, and skills training to families and individuals to promote independence, self-expression, and community integration.
Support families in identifying and accessing appropriate services and resources, including generic community services.
Coordinate with DDS, local education authorities (LEAs), and other community providers to ensure continuity of care.
Attend and actively participate in ISP and IEP meetings as appropriate.
Supervise and provide guidance to respite care and support providers.
Maintain accurate and timely documentation, including service notes, progress reports, and required compliance records.
Assist in outreach efforts, including development of marketing materials, community presentations, and informational forums for families.
Participate in staff, clinical team meetings, supervision, and case reviews.
Maintain compliance with all KDC policies, DDS regulations, and quality service standards.
Perform other job-related responsibilities as assigned.