Case Manager

The Salvation Army USA Central Territory•Detroit, MI

24d

About The Position

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most. Position Summary: The Case Manager provides relational support to low-income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

Requirements

Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
2 or more years of applicant interview or case management experience.
Learn and adhere to The Salvation Army Social Services Code of Ethics.
Adhere to professional codes of ethics as they apply to professional licensing.
Understand and adhere to professional boundaries within and outside of the organization.
Maintain client confidentiality and obtain appropriate releases of information.
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice and promote racial understanding and reconciliation.
Complete Caseworker Certification Program within 120 days of hire.
Proficient in Microsoft Office 365.
Basic knowledge of Teams and SharePoint.
Proficient in SIMS (ServicePoint) software within 90 days.
Willingness to learn new software as needed.
Must have and maintain a current valid driver’s license and pass the Salvation Army Motor Vehicle Record check (MVR).
Complete Safe From Harm training and keep current as

Nice To Haves

Experience working with program target population (preferred).

Responsibilities

Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes.
Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army’s services; coordinates services and communicates about cases; assures that valid releases of information are on file.
Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate.
Enhances personal knowledge and skill through community and agency educational forums.
Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate.
Attend all job-related training.
Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration.
Attend staff meetings and community meetings as assigned.
Perform other duties as assigned.
Provides emergency utility assistance for clients seeking assistance with DTE, overseeing all aspects for assistance including prescreening, and entering data.
Adhere to the state regulated MEAP guidelines.
Provide 10-15 DTE qualifying clientele seeking assistance when funding is available, and assist with clients seeking, food, clothing, and housing assistance.
Work with Gleaners & Forgotten Harvest to oversee the client emergency food programs.
Provide seasonal assistance for clients, participate in distribution & enter client data in TSAMM.

Benefits

Medical
Dental
Vision
Hearing
Flexible spending accounts
AFLAC
Voluntary life insurance benefits
Short-Term and Long-Term Disability options
Pet Insurance
Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
Vesting starts after three years of employment, 100% vested after five years of employment
The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
Employee Discounts
Paid Time Off which includes:
Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available.
Up to (6) earned sick days per year may be used as discretionary days.
Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
The accrual rate is based upon years of service and approved hours worked.
You will receive up to 2 personal days per year based on date of hire.
Birthday off with pay.
Paid holidays are effective immediately.