Case Manager

The Source•Austin, TX

1d•$24 - $26•Onsite

About The Position

At The Source, we believe every life has value and every client deserves compassionate, holistic support. We are seeking a mission-driven Case Manager / Client Care Coordinator who is passionate about walking alongside women and families through some of life’s most challenging and vulnerable moments. This role is far more than case management — it is relationship-centered care. The ideal candidate will bring both professional excellence and Christ-centered compassion while helping clients navigate practical needs, emotional support, life goals, and community resources. If you thrive in a fast-paced ministry environment, care deeply about strengthening families, and want your work to have lasting impact, we would love to meet you. Position Summary The Case Manager / Client Care Coordinator is responsible for coordinating client care services both within the clinic and throughout the community. This role provides individualized support through needs assessments, goal planning, resource coordination, mentoring support, and follow-up care for clients before and after childbirth. The Case Manager serves as an advocate, encourager, connector, and trusted support person for clients while helping them move toward stability, growth, and long-term wellbeing.

Requirements

Committed Christian with a personal relationship with Jesus Christ as Savior and Lord
Strong commitment to the sanctity of human life and biblical sexual ethics
Agreement with The Source’s Statement of Principle, Statement of Faith, and organizational policies
Bachelor’s degree in a related social services field required
Minimum one (1) year of experience in case management, care coordination, coaching, mentoring, client advocacy, or related support services
Strong organizational and communication skills
Ability to handle sensitive situations with compassion, professionalism, and discretion
Proficiency with Microsoft Office applications and database systems
Ability to work effectively in a fast-paced environment
Dependable, self-motivated, and team-oriented

Nice To Haves

Master of Social Work (MSW) with Texas licensure
Registered Nurse (RN)
Certified Community Health Worker
Training or certification in motivational interviewing, mentoring, coaching, therapeutic relationships, or adult/teen education
Experience working with vulnerable populations, nonprofit ministry, or pregnancy/healthcare services

Responsibilities

Conduct comprehensive client assessments including physical, emotional, social, educational, financial, and support-system needs
Develop individualized Client Care Plans with measurable goals and action steps
Support clients through ongoing encouragement, accountability, and resource coordination
Assist clients in accessing community programs, government assistance, and support services
Track client progress and document outcomes accurately within Salesforce
Provide crisis prevention and intervention support when necessary
Perform due-date follow-ups and occasional home or hospital visits for mothers and newborns
Support clients with emergency assistance needs including diapers, baby items, clothing, and other practical resources
Follow up regarding enrollment and participation in referred assistance programs
Foster caring, respectful, and supportive relationships that encourage healthy decision-making and family stability
Encourage personal growth, life skills development, and future planning
Assist with mentoring initiatives, support groups, and post-birth care programs
Help clients build confidence, resilience, and healthy coping strategies
Collaborate with clinic leadership to identify barriers impacting client success and help develop solutions
Maintain accurate and timely documentation and reporting
Collect and track program metrics and grant-related data
Record referral calls and applicable reimbursement information
Attend team meetings, staff meetings, trainings, and organizational events
Assist with community outreach, church presentations, educational events, and fundraising initiatives as needed
Build positive working relationships with staff, volunteers, and community partners