Case Manager

Start Corporation•Houma, LA

23d•Onsite

About The Position

The Healthy Start Case Manager provides client-centered case management by assessing participant needs, developing service plans, connecting families with medical and community resources, and coordinating care with providers. The role also monitors participant progress, completes required documentation, and supports families in addressing health, social, and household needs.

Requirements

Associate’s or Bachelor’s degree in social services or a related field, such as public health, health promotion, psychology, sociology, or counseling.
Valid driver’s license, reliable transportation, and required auto insurance.
Ability to obtain CPR/First Aid certification.
Previous experience and familiarity with the culture, socioeconomic characteristics, and language of the population served.
Communication: Respectful and effective communication, active listening, empathy, and relationship building.
Cultural Competence: Ability to work effectively with the culture and socioeconomic characteristics of the population served.
Client-Centered Approach: Promotes participant independence, personal choice, and individualized support.
Assessment & Risk Management: Identifies risks, responds appropriately, and accurately documents assessments.
Ethical Practice: Maintains professional boundaries and follows agency and ethical guidelines.
Behavioral Health Knowledge: Understanding of behavioral health symptoms, interventions, and their impact.
Resource Knowledge: Knowledge of agency/community resources and referral processes.
Patient Education: Ability to educate participants and families regarding health, mental health, treatment, and care needs

Responsibilities

Assist participants in identifying strengths, needs, and realistic goals to develop comprehensive service plans.
Conduct client assessments and provide ongoing follow-up and reevaluation.
Serve as a liaison between participants and medical providers to support communication and appropriate care.
Connect participants with appropriate health, social, and community resources.
Manage participant workflow and caseload responsibilities to meet productivity standards.
Collect and document required data, participant progress, and service recommendations.
Provide comprehensive, non-judgmental, culturally sensitive care that supports participant autonomy and dignity.
Provide education and support related to health, safety, social skills, and household needs.