Case Manager

YWCA of St. Joseph • Saint Joseph, MO

86d • $17 - $18 • Onsite

About The Position

Provide trauma-informed case management services to guests of YWCA Shelter.

Requirements

• Bachelor’s degree in human service field or equivalent education/experience with related case management experience preferred.
• Knowledge of domestic & sexual violence dynamics preferred.
• Knowledge of community resources preferred.
• Excellent interpersonal and communication skills.
• Ability to maintain confidentiality.
• Ability to effectively engage and build relationships with diverse populations.
• Access to private transportation, valid driver's license with insurance complying with minimum agency standards.
• Standing or sitting for long periods, bending, stooping, and occasional lifting.
• Repetitive hand motion (such as typing).
• Ability, on a consistent basis, to perform activities requiring cooperation, instruction, persuasion, or speaking with others.
• Ability to communicate effectively in person with guests.
• Behave Ethically: Understand ethical behavior and professional boundaries and ensure own behavior is consistent with professional ethical standards.
• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the organizations goals of empowering women and eliminating racism.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Focus on Guest Needs: Anticipate, understand and respond to the needs of guests.
• Make Decisions: Assess situations to determine the importance, urgency and risks and make clear decisions which are timely and in the best interests of the guest and the organization.
• Organization: Set priorities, develop a work schedule, monitor progress towards goals and track details/data/information/activities.
• Technological Aptitude: Understand software applications and maintain skills necessary to effectively perform key responsibilities through use of company utilized programs.

Responsibilities

• Serve as the primary Case Manager for women with children.
• Provide all services in accordance with a woman-defined service model, and MOCADSV service standards.
• Complete strengths/needs assessments and housing goal plans with assigned guests.
• Provide information, referral and advocacy to assist guests with accessing mainstream health and human services programs.
• Coordinate and facilitate the provision of services provided by other organizations or professionals.
• Provide transportation, as needed, to assist with guests with accessing services and community resources.
• Maintain confidentiality of all service guests in compliance with state and federal law and YWCA policy.
• Conduct safety planning with all assigned guests and review as needed.
• Provide information regarding Crime Victim’s Compensation and assist with applications as appropriate.
• Oversee data quality to maintain compliance with data standards.
• Maintain statistics and complete reports as assigned.
• Facilitate support/educational groups as assigned.
• Provide shift coverage in shelter as assigned.
• Attend staff meetings and trainings as required and/or assigned.
• Commitment to the YWCA mission of Eliminating Racism and Empowering Women.
• Other related duties as required and/or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level