Case Manager, Compass Childcare Support Services

Compass Family Services•San Francisco, CA

1d•Hybrid

About The Position

Compass Childcare Support Services is an enhanced support program for families in San Francisco experiencing homelessness with a child 0-5 years old. Our Case Managers work with families to support their efforts to access, enroll in, and maintain stable quality subsidized childcare for their children. Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Requirements

Demonstrated understanding of issues facing homeless and low-income families
Experience working in crisis situations; ability to assess and de-escalate situations quickly
Excellent interpersonal, listening and communication skills, including an ability to develop trusting relationships with diverse individuals
Outstanding work habits: punctual, reliable, cooperative, team-oriented, organized
Strong computer skills with proficiency in Microsoft programs (Outlook, Word, Excel).
Demonstrated commitment to diversity, equity, inclusion and belonging work

Nice To Haves

Preference given to candidates who speak fluent Spanish and English.
Professional experience in early childhood education is helpful but not required
Experience with Salesforce is a plus!

Responsibilities

Screen families experiencing homelessness for eligibility for subsidized childcare options in San Francisco for kids aged 0-5.
Meet with families to assess their childcare preferences to ensure a good match of family need and site.
Support families in making sure they are ready to enroll their children in care and addressing barriers like transportation and language access.
Regularly check in with clients who are placed into subsidized care.
Support parents to ensure that the child is thriving in the program and any barriers are addressed.
Address and help resolve any communication challenges between families and their childcare providers.
Help parents/caregivers set employment or educational goals and connect with community resources.