Case Manager

Buffalo City Mission•Buffalo, NY

1d•Onsite

About The Position

Buffalo City Mission is seeking a Case Manager. This position is full-time, working across our Buffalo, NY locations. Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability. Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

Requirements

Associate Degree in Human Services or related field required
Bi-lingual preferred
Minimum of 3-5 years of experience in case management, social services, or a related field.
Experience working with homeless or vulnerable populations preferred.
Knowledge of mental health, chemical dependency, domestic violence, and community resources.
In the midst of a mature walk with Jesus Christ

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Conduct comprehensive assessments to identify client needs, strengths, barriers, and goals.
Develop and regularly update Individualized Service Plans (ISPs) to address clients' long-term and short-term objectives.
Facilitate intake processes for clients interested in entering transitional or emergency housing programs.
Provide holistic, comprehensive case management services, connecting clients to housing, healthcare, employment, education, and other essential resources.
Facilitate and document referrals, linkages, and follow-ups with internal and external service providers.
Advocate for clients to ensure equitable access to resources and services.
Support clients with goal setting, progress tracking, and addressing barriers.
Provide supportive counseling, tenant education, and financial management support to clients.
Identify and address client crises, including mental health emergencies, housing instability, or substance use issues.
Implement de-escalation techniques and ensure proper referrals to crisis services.
Maintain detailed, accurate, and confidential client records in compliance with federal, state, and organizational standards.
Submit required reports, including progress notes, outcome evaluations, and documentation of services provided.
Participate in audits to ensure quality and compliance.