Case Manager - HRS

Inn From The Cold • Calgary, AB

6d • Hybrid

About The Position

Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis. At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home. We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience. We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

Requirements

• 2 years experience in family case management, family support and/or crisis support.
• Experience working with vulnerable populations experiencing homelessness.
• Knowledge of trauma-informed and participant-centered care and conflict resolution skills.
• Knowledge and understanding of issues related to homelessness and its impact on families
• Computer literacy skills are required, including the ability to use MS Office 365 and Teams.
• Excellent communication, problem-solving, and teamwork skills.
• Able to communicate effectively both verbally and in writing in the English language.
• Able to work effectively and safely without direct support or supervision in the community.
• Current First Aid/CPR Level C is required, Suicide Intervention (ASIST) and Crisis De-escalation training is an asset.
• Police check and Child Intervention check are required for employment.
• A valid driver’s license (class 5) and reliable vehicle are required.

Nice To Haves

• Completion of a diploma or degree program related to social work, family case management, or human services is preferred but a combination of education, experience and training will be considered.
• Suicide Intervention (ASIST) and Crisis De-escalation training is an asset.

Responsibilities

• Support participant families in sourcing housing – either in designated units at the Neoma building or in the community.
• Support participants in developing a strength-based case and participant-led case plan to address needs and to attain goals over time.
• Meet with families frequently (in-home and in the community) to provide support and monitor progress.
• Provide ongoing advocacy & resource navigation support to address barriers and assist families in accessing culturally relevant community resources, employment services, mental health support, health care and financial assistance.
• Review and refine goals with participants regularly, utilizing assessment tools (Outcome Star and Service Plan). Support participants as their goals and actions shift, crisis or significant change is experienced.
• Maintain accurate, timely, and confidential documentation of family interactions, case notes, intake and assessment information, safety concerns and records of support and service referrals using HOMES and HMIS databases, physical participant file.
• Work both physically in the office, and in the community – frequent travel within the city may be required.

Benefits

• Competitive salary, where all employees are paid a living wage at minimum
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
• Supportive and flexible work environment, with ongoing training and development opportunities
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree