Case Manager

Shoppers Drug Mart•Mississauga, ON

9d•CA$80,000 - CA$110,000•Onsite

About The Position

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Why is this position important? The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team environment as well as independently. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business objectives. In addition, you will attend pre-booked training sessions, complete self-learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.

Requirements

Five or more years direct clinical experience; ideally working with rare disease, respirology, cardiology
Current professional nursing license in the province of work
Fluently bilingual in both written and spoken languages (French & English) is an asset
BScN preferred, however, a combination of experience and education will be considered
Ability to provide an organized, efficient approach to case management
Possession of excellent skills in assessment, communication, critical thinking and decision making
Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics
Previous experience with Health Canada Guidelines for reporting adverse events is an asset
Proficiency of computer skills including: Microsoft applications (Outlook, Word, Excel and Internet Explorer); experience with web-based applications (Salesforce)
Ability to present to fellow colleagues
Ability to remain objective and be a team player
Ability to adapt to a changing environment
Commitment to the principle of quality client-centered service delivery
Knowledge of theory and implementation of Continuous Quality Improvement processes
Knowledge of case management processes
Ability to travel for your role
Valid drivers license

Responsibilities

Responsible for assigned on caseload
Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors within the designated area.
Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy.
Facilitate self care through the tenets of advocacy, shared decision-making and education.
Practice cultural competence, with awareness and respect for diversity.
Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly.
Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests.
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network
Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics
Ability to complete occasional patient education visits which will require travel and overnight stays
Participate in internal and external committees.
Plan and implement in-services and continuing education programs for both internal and external stakeholders as requested by management.
Demonstrate commitment to Continuous Quality Improvement.
Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances.
Participate in ongoing reflective practice activities.
Assume responsibility for personal and professional development.
Other responsibilities as required by SDM Specialty Health Network