Case Manager

Veritas HHS•Brevard, NC

11h•Hybrid

About The Position

Veritas-HHS seeks a Case Manager to work at the Transylvania County Child Support Services office located in Brevard, NC. This position will spend time between Transylvania County and Buncombe County in a 75/25 split, so travel is part of the role. Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems. Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values. Mission – Do socially useful work, have fun, and prosper. Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork. The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations.

Requirements

Associate’s degree or Paralegal Certification preferred
At least two years of experience in legal environment or government case processing; public contact experience preferred
Education can be substituted for years of experience
Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values

Responsibilities

Analyze case information and take next steps pursuant to State policies and procedures
Conduct interviews/collect DNA samples/negotiate consents/refer to community services
Prepare legal documents and correspondence related to a case
Work state system prompts to keep case information current and support automated case actions
Perform annual reviews on assigned cases
Perform initial locate activities
Track own performance through special reports
Receive, evaluate, and resolve customer problems and complaints
Update state system with appropriate new information and records detail of customer contacts
Take all actions available to resolve customer concerns
Other related duties as assigned