Case Manager

University of Wisconsin Stout • Superior, WI

13d • Onsite

About The Position

The Case Manager provides direct services and resources to students related to their basic needs. This role responds to referrals, creates and implements action plans, and interacts with students, families, and community contacts. The Case Manager collaborates with professionals and community service bodies, provides on-call services, makes referrals, and prepares reports and summaries. This position is a full-time, 100% academic staff, 12-month ongoing appointment within the Student Affairs department, reporting to the Assistant Dean of Students. The Case Manager serves as the primary resource and comprehensive case manager for students experiencing various levels of concern, including academic, personal, mental/physical health, financial, and family challenges or crises. They assess student needs, provide or refer for interdisciplinary care, and create, implement, coordinate, and monitor success plans. Responsibilities include assisting with student basic needs such as emergency funding, medical withdrawal, and managing the campus food pantry and free store. The role also involves following up with students on their progress and well-being to ensure persistence and retention, maintaining accurate documentation using software like Maxient and Navigate, and preparing reports. The Case Manager contributes to the Dean of Students Office by supporting administrative, student support, and crisis management functions, serving on the Dean’s Council (Behavioral Intervention Team), and collaborating with campus partners like Student Health and Counseling Services, Academic Affairs, University Police, and Residence Life. Specific duties related to the food pantry and free store include supervising operations, managing inventory, coordinating donations, ensuring compliance with food safety, training student staff and volunteers, developing partnerships, managing budgets, and promoting equitable access to resources. The position also requires completing assigned trainings and professional development.

Requirements

• Bachelor’s Degree from an accredited institution
• A minimum of 1-year professional human services, social services, or student services work experience in case management
• Experience working with vulnerable or at-risk populations individuals of concern/behavioral intervention/at risk individuals
• Must be independently, legally authorized to work in the United States at the time of hire and maintain their work authorization without the support or help of UW-Superior throughout employment.

Nice To Haves

• Master’s Degree in Social Work, Student Affairs, Educational Administration or related fields from an accredited institution
• 1+ years’ work experience in college or university settings
• Experience with case management software systems such as, but not limited to Navigate, Maxient, etc.
• State licensure or certification if degree is in social work

Responsibilities

• Serves as primary resource and comprehensive case manager with students (on campus and online) experiencing various levels of concern including, but not limited to academic, personal, mental/physical health, financial, and family challenges and/or crises.
• Assesses needs of students and provides or refers to other areas for interdisciplinary care.
• Creates, implements, coordinates, and monitors success plans to assist students in meeting their goals.
• Assist with student basic needs such as, but not limited to emergency funding, medical withdrawal, pantry, collaboration with free store and career closet.
• Follow up with students to check on their success plan progress and continued well-being to ensure persistence and retention at the university.
• Maintains accurate documentation of cases utilizing Maxient, Navigate, and other related software programs.
• Prepares reports based on documented data as needed.
• Contributes to the Dean of Students Office through support of its administrative, student support, and crisis management functions.
• Serves on the Dean’s Council (Behavioral Intervention Team).
• Collaborates with campus partners such as Student Health and Counseling Services, Academic Affairs, University Police, Residence Life, Educational Support Services, etc.
• Oversees the campus food pantry and campus free store, including supervising day‑to‑day operations, maintaining inventory systems, coordinating donation intake, and ensuring compliance with food safety and sustainability standards.
• Training and supporting student staff and volunteers; developing partnerships with campus and community organizations; managing budgets and reporting; and promoting equitable access to resources all in support of the campus food pantry and campus free store.
• Complete required trainings and professional development as assigned.
• Other duties as assigned.

Benefits

• Generous paid time off
• Competitively priced health/dental/vision/life insurance
• Tax-advantaged savings accounts
• Participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level