Case Manager (Human services Case Manager) Bilingual English & Spanish Preferred

State of Oregon•Hillsboro, OR

9d•Hybrid

About The Position

The Oregon Department of Human Services is seeking a Case Manager (Human Services Case Manager) to join their Aging & People with Disabilities (APD) team in Hillsboro, Oregon. This role involves assessing individuals applying for or receiving long-term care services to develop, coordinate, and arrange services that ensure continuity of care for older adults and people with disabilities. The department emphasizes equity, diversity, and a positive organizational culture, encouraging applications from historically underrepresented groups. While not a requirement, bilingual proficiency in English and Spanish is preferred. The vision of the APD program is to ensure Oregon’s older adults, people with disabilities, and their families receive person-centered services that promote independence, safety, well-being, choice, cultural respect, and dignity.

Requirements

A valid driver’s license and acceptable driving record are required for this position.
Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR An equivalent combination of experience, education, and training.
Experience Case Manager, managing a caseload and coordinating services and resources to meet individual client needs.
Experience managing competing deadlines and priorities while adhering to established policies and procedures.
Experience writing documents or reports that include a conclusion and recommended action (examples: case plans, court reports, investigative reports).
Experience conducting case management interviews to gather and assess information, evaluate needs, and determine appropriate next steps.
Experience shifting organizational needs, priorities, timelines, and circumstances while maintaining productivity, professionalism, and sound decision-making.
Ability to recognize trauma, reduce traumatization, and ensure interactions and services are safe, equitable, and respectful.

Nice To Haves

Bilingual in Spanish and English

Responsibilities

Conduct interviews with participant(s) and collateral contacts to determine initial and ongoing eligibility for long-term care, healthcare, social services, and protective services.
Utilize state systems, assessment tools, and available resources to document, review, and update case information and long-term care services.
Assess individual needs, safety, and risk to develop detailed, person-centered service plans and determine appropriate services, referrals, and resources.
Process applications, inquiries, and eligibility information within established policy timeframes, ensuring accurate documentation, forms, and communication of eligibility decisions.
Contact participants or collateral contacts monthly to monitor service plan and safety needs.
Work closely and collaboratively with the participant, other agencies, medical providers, and community partners to provide benefits, services, and information.
Work with participant to create person-centered risk mitigation plans and provide risk mitigation as needed.