Case Manager

Plymouth Housing Group•Seattle, WA

just now•$0 - $36•Onsite

About The Position

The Case Manager (CM) supports Plymouth residents as part of the onsite Resident Well-Being Care team. The role provides supportive services, maintains high-quality service delivery aligned with Plymouth’s mission, and promotes housing stability through harm reduction, trauma-informed care, and Housing First principles. The position carries a designated caseload and is assigned to an individual building, though assignments may change based on service needs. It is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). The schedule is Sunday through Thursday, 8 a.m. to 4 p.m. The position is in person in Seattle, Washington.

Requirements

BA/BS degree in a human service field; advanced education may substitute for experience, and years of experience may substitute for the required degree.
At least 1 year of experience as a case manager in housing, behavioral health, or a social service setting.
Excellent verbal and written communication skills.
Strong organizational and time-management skills, including the ability to prioritize and meet deadlines.
Self-motivation and creative problem-solving skills.
Ability to develop and maintain effective relationships with tenants and community partners.
Empathy and patience when working with individuals impacted by addiction, mental health conditions, or trauma.
Ability to work under stress with diverse populations.
Flexible, cooperative, and supportive teamwork.
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to work with databases and technology tools.
Attention to detail in documentation and administrative work.
Willingness and ability to transport residents to appointments.
Ability to build trust and work respectfully with people from diverse backgrounds and lived experiences, supporting dignity, choice, belonging, and safe, welcoming communities.
Self-awareness and humility in communicating across differences, adapting one’s approach, and treating people fairly and respectfully.

Nice To Haves

Experience in Permanent Supportive Housing is preferred.

Responsibilities

Develop and maintain Individual Service Plans with residents to address housing stability, long-term goals, and transition needs.
Maintain knowledge of Plymouth and community resources, including public benefits, to maximize resident access.
Assist residents with scheduling and transportation, and accompany them to appointments as needed.
Advocate, consult, and collaborate with community providers to ensure continuity of care.
Coordinate with Housing Operations to support housing stability, including rental assistance, paperwork completion, and improvements to living conditions.
Respond to crises and emergencies using trauma-informed, harm reduction practices, and contact emergency services when required.
Address resident complaints and concerns, escalating them to the Residential Well-Being Manager as appropriate.
Collaborate with the internal behavioral health team to support cohesive service delivery.
Attend supervision and team meetings to discuss resident issues, program goals, and strategies.
Work cooperatively with coworkers and other Plymouth departments, support community events, and coordinate with building teams on resident needs.
Maintain a safe and sanitary environment for residents and staff.
Maintain accurate and timely records, progress notes, and documentation in accordance with confidentiality and privacy standards.
Adhere to program agreements and goals related to housing stability, eviction prevention, income and skills development, and resident self-determination.
Coordinate with internal departments for information collection, meetings, and program activities.
Provide input on program policies, procedures, and improvements as requested.
Perform shift-related tasks that support residents’ well-being and housing stability.
Assist with building- or program-specific initiatives as directed by the Residential Well-Being Manager when they align with the Case Manager role.
Participate in team projects or efforts supporting resident services or building operations as needed.