Case Manager

Phoenix Group Home, LLC•Lima, OH

12h

About The Position

The Case Manager provides support and coordinating services based on client needs and treatment plans, under the direction of Regional Leadership and the Case Manager Supervisor. The role involves a collaborative process to support clients’ mental and physical health needs by assessing, planning, implementing, coordinating, monitoring, advocating for, and evaluating services that promote health, quality, cost-effective outcomes, patient safety, and adherence to care standards. Working with care team members, the Case Manager helps clients access resources such as health services, financial assistance, housing, employment, education, and social services. The position also involves managing a caseload and communicating with the treatment team across disciplines. Work takes place at outpatient sites and in the community. Duties require therapeutic counseling only; actual exposure to blood or body fluids is not included.

Requirements

High school diploma or GED.
At least 3 years of case management experience.
Excellent verbal and written communication skills, including strong grammar and writing skills.
Ability to interact with colleagues, providers, clients, and families in a friendly, compassionate, and professional manner.
Ability to achieve competency in the Electronic Health Record (EHR), telemedicine services, and other company software.
Fine dexterity and proficient handling and gripping abilities.
Ability to work under stressful conditions and irregular hours.
Pass all federal and state background checks, including a clean Motor Vehicle Record.
Educational and work history will be confirmed in accordance with company policies.

Nice To Haves

Bachelor’s degree.

Responsibilities

Liaise among therapists, care team members, clients, and clients’ families to coordinate care.
Arrange family visits, coordinate transportation, and ensure client needs are met.
Maintain communication among families, referral sources, and Path Behavioral Healthcare.
Attend court hearings as appropriate.
Ensure documentation and billing comply with policy, agency standards, and applicable requirements in the EHR system.
Maintain compliance with chart and documentation audit criteria, billing reviews, and Phase System of Care requirements.
Attend supervisory and team meetings and present accurate case management reports on services provided and client responses to treatment.
Facilitate individual and group meetings as assigned.
Serve on quality assurance or other agency committees as assigned.
Support the development of daily living skills when identified by the client, parent, or guardian.
Address and resolve client or guardian concerns in a timely manner.
Oversee implementation of the individual plan of service in support of client aspirations, goals, independence, recovery, and natural support systems.
Ensure clients participate in discussions about their plans, goals, and status.
Identify and address service gaps and monitor under- and over-utilization of authorized services.
Support business development and communication and collaboration with referral sources.
Coordinate and assist with crisis intervention and discharge planning, including community supports following hospitalization.
Maintain an organized practice and schedule, arrive ready to work on time, and complete work after client care responsibilities are fulfilled.
Inform the appropriate person of time off to help reduce client rescheduling.
Comply with HIPAA, confidentiality agreements, billing and coding guidelines, and company policies.
Maintain professional conduct and model the mission and vision of Path Behavioral Healthcare.
Coordinate services identified in the Individual Support Plan, including access to natural support systems and formal community services.
Monitor systems and assist with crisis management and stabilization.
Provide client advocacy, outreach, education, and training specific to client care.
Provide mental health interventions addressing symptoms, behaviors, and thought processes to help clients overcome barriers to education and employment.
Support activities that increase clients’ capacity to positively impact their environment.
Perform additional duties assigned by the Case Manager Supervisor or Regional Leadership.