Case Manager: New Life Program (Men's)

THE RESCUE MISSION•Tacoma, WA

18h•$23 - $28•Onsite

About The Position

Are you passionate about walking alongside individuals in recovery and offering them support in reaching their goals? If so, Tacoma Rescue Mission (TRM) is seeking a Case Manager for our Men’s New Life Program to be a part of carrying out our mission. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth. Purpose and Vision Statement The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to support all people - including clients, volunteers, community partners, and staff - to become their best. We provide emergency services such as shelter and meals to neighbors experiencing homelessness. We offer supportive housing and addiction recovery programs that promote self-sufficiency, sustainable transformation, and stability. We share our Christian faith within a loving and inclusive community. We are proud to serve the Pierce County communities for over 100 years. Since 1912, we have served in the name of Jesus Christ while emphasizing the dignity of each person who enters our doors. We value the needs of our community and continually adapt to the changing needs of those who come to us for support. Job Purpose Assists the Men's New Life Program Manager in operation of a faith-based addiction recovery program; provides direct service to program participants, including case management, recovery coaching, support, and crisis intervention through a trauma-informed, person-first, and grace-based lens.

Requirements

Associate degree in Social Services or a related field, or equivalent experience.
Case management experience required.
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication
Effective de-escalation, listening, and problem-solving skills.
Good attention to detail and the capacity to accomplish multiple tasks within a short time.
Skilled in clear and effective written, verbal, and electronic communication.
Basic computer skills, including Microsoft Office programs.
Able to respond calmly and effectively when under stress interacting with people who may be experiencing a crisis.
Ability to operate TRM vans for the purposes of supporting the needs of the program.
Valid Driver’s License & Evidence of Insurability.
Acceptable driving record.
Successful completion of TRM driving test.

Nice To Haves

Experience working with clients in addiction recovery preferred.
Experience working with people experiencing homelessness preferred.
Mental Health First Aid Certification preferred

Responsibilities

Proactively assists in supervision of clients in the Men's New Life Program.
Participates in interviewing, pre-screening, and intakes with clients.
Mentors and supports New Life Program and Applied Living Program Participants.
Provides administrative support by assisting with tracking of volunteer hours, documenting and tracking client program compliance and program schedule planning.
Oversees room inspections/searches, and conducts intake searches of NLP client belongings.
Administers drug and alcohol testing for clients, including collecting urine samples for testing.
Completes incident reports, maintenance work requests and other reports as needed.
Drives 12-passenger van to transport clients for various program functions.
Assists in holding clients accountable to program goals and standards.
Carries case load of program participants, maintaining appropriate client file documentation, including case notes.
Assists clients with barrier reduction, using a navigation model.
Stays current on housing resources for individuals needing low-income housing.
Assists men and families with housing transition plans.
Supports NLP management with crucial conversations, helps with client corrective action meetings, and support goal setting.
Aids in crisis intervention as needed.
Assists with overseeing safety and cleanliness of the facility.
Collaborates on the planning and implementation of program activities, including field trips.
Leads community meetings, support groups and Bible studies when requested by the manager.
Coordinates services with necessary TRM Departments and outside agencies, maintaining good relationships and assisting participants in accessing community resources.
Keeps the manager informed on the progress of participants.
Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
Performs other duties as assigned to support others and ensure an efficient and effective work environment.