Life Case Relationship Manager

Corebridge Financial • Houston, TX

10d • Onsite

About The Position

This team member ensures all service level agreements and targets are achieved for assigned agencies, accounts and corresponding cases on a daily basis. They are responsible for supporting business strategies which bring alignment with the planned operational experience for the assigned distribution partner. They coordinate across internal teams for escalated case level or trending operational issues. Finally, the Case Relationship Manger maintains frequent communication with external key relationships to resolve case escalations, discuss operational trends, build and manage relationships

Requirements

• Knowledge of Case Management principles & strategies, our products & operational and business processes, as well as service management ideals.
• Leadership skills to lead and influence without direct authority
• Strong communication and interpersonal skills, with a demonstrated ability to work across customer groups, business functions and teams that are geographically dispersed.
• Able to deal with difficult and challenging situations.
• Understands vendor fulfillment and submission processes
• Ability to navigate a complex organization structure to locate information and solve problems based on varying levels of urgency and priority
• Working knowledge of Microsoft Office and other systems and/or software used for policy administration, communication, spread sheeting and web platforms

Responsibilities

• Maintain customer experience optimization by way of solving problems, managing internal and external communications, and driving to specific outcomes relating to each account assigned.
• Independently manages key agency customers’ books of business to identify internal and external actions required to meet specific customer needs.
• Represents the business to UW, L&C, New Business & Sales colleagues.
• Drive the team to specific outcomes relating to their accounts, customers, and book of business.
• Proactively manages metrics for each assigned relationship, identifying trends for ‘at risk’ business and or relationships.
• Proactively shares home office changes and identify and preparing for agency changes which impact home office operations.
• Please note this is not an exhaustive list of all responsibilities of the position, and the requirements of the job may change in line with business needs.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed