Case Manager, Workforce Development
About The Position
GLIDE GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. Position Summary GLIDE’s Workforce Development Division is seeking a compassionate, skilled, and culturally responsive trauma informed Case Manager to support individuals facing complex barriers to employment and stability. This role is rooted in a harm reduction, culturally sensitive, and a healing-centered engagement model, serving adults, women, transitional-age youth (18–27), individuals impacted by the justice system, those in recovery, and people experiencing or at risk of homelessness. The Case Manager will provide intensive, wraparound support services that promote self-sufficiency, emotional well-being, and successful entry into the workforce, education, and/or vocational training pathways.
Requirements
- 2+ years providing outreach, navigation, and low threshold to intensive case management services to high-risk populations, including knowledge of stabilization, shelter, housing, and substance use disorder treatment centers.
- 3–5 years of direct case management experience with high-barrier populations.
- Demonstrated experience working with: Transitional-age youth (TAY), Justice-involved/reentry populations, individuals in recovery, unhoused or housing-insecure individuals, marginalized and underserved communities
- Must have strong de-escalation, motivational interviewing, overdose reversal, data collection, and case note skills, knowledge, and experience.
- Experience providing street-based outreach services in urban settings and homeless encampments.
- Ability to read, write, collect data, and document case notes to the expected professional standards.
- Ability to establish and maintain effective collaborative relationships across Glide programs as well as with city agencies across San Francisco, the wider Bay Area, throughout California, and throughout the United States States.
- Must be able to successfully engage clients in services and retention through the application of motivational interviewing, risk reduction counseling, and strength-based counseling techniques.
- Must understand the social determinants of health and how they impact people experiencing homelessness and unemployment, actively engaged in drug use, and proximate stressors.
- Must be able to provide radically inclusive, unconditionally loving, culturally competent, and trauma-informed support to diverse clients to help them achieve stability and self-sufficiency.
- Exceptionally strong communication and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients and community, group education, street outreach, etc.)
Nice To Haves
- Bachelor’s degree in social work, Psychology, or human services
- Trauma-Informed Care Certification
- CPR/First Aid Certification
- Nonviolent Crisis Intervention (CPI) or De-escalation Training
- Mental Health First Aid
- Mandated Reporter Certification
Responsibilities
- Provide trauma-informed, client-centered case management to a diverse caseload (TAY, reentry, recovery, unhoused, and marginalized individuals).
- Conduct comprehensive psychosocial assessments, needs evaluations, and individualized service plans.
- Maintain consistent, meaningful engagement through one-on-one meetings, community outreach, and crisis intervention.
- Support participants in navigating systems, including workforce development, education, housing, healthcare, and legal services.
- Collaborate with job developers, training coordinators, facilitators, and partner agencies to align client goals with employment opportunities.
- Prepare clients for job readiness, including resume building, interview preparation, workplace expectations, emotional intelligence and soft skills development.
- Track and support progress through training programs, internships, apprenticeships, and job placements.
- Maintain accurate, timely case notes, individualized service plans, and progress reports in accordance with agency and funder requirements.
- Track outcomes, data, and service utilization using internal and external fund reporting systems.
- Participate in case conferencing, team meetings, and program evaluation processes.
- Design, research, deliver, and facilitate workshops and training sessions. This case manager will be expected to teach classes and lead workshops.
Benefits
- This role is covered by the collective bargaining agreement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
