Case Manager - Waiver Programs Service Coordinator - Full Time

Episcopal SeniorLife Communities • Rochester, NY

6h • Onsite

About The Position

The Service Coordinator is responsible for working cooperatively with individuals and their families to identify goals and locate the specific support services that enhance their well-being. The Service Coordinator functions as a core member of a collaborative care team that involves the patient’s health care providers, insurance providers, natural supports, mental health care providers and other community support providers. The Service Coordinator is further responsible for assuring that there is adequate coordination, appropriate communication, and maximum cooperation between all sources of support and services for the individual.

Requirements

• Valid New York State Driver's License required.
• Flexible, yet organized, with the ability to exercise independent, sound judgment.
• Must be knowledgeable about all community resources’, Medicaid Services, and available non-Medicaid services.
• Demonstrated ability to collaborate effectively in a team setting.
• Ability to maintain effective and professional relationships with patient and other members of the care team.
• Strong communication skills.
• Ability to effectively engage patients in a therapeutic relationship, when appropriate.
• Ability to work with patients by telephone or in person.
• Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate.
• Be able to assess patient’s ability to remain in home with or without assistance and determine what level of assistance is needed to remain living in the community
• Computer skills required including but not limited to the ability to work within a Windows OS, and the ability to create, save, open, close and forward electronic documents and emails.

Nice To Haves

• If coming with a Master’s degree: no experience required.
• Experience working with patients who have co-occurring mental health, substance abuse, and physical health problems.
• Experience with community based and other social support services as well as healthcare services that respond to the individual’s needs and preferences and contribute to achieving the individual’s goals.

Responsibilities

• Support and closely coordinate all care needs with the participant, his/her natural support, other waiver service providers and any medical professionals as needed.
• Facilitate team meetings to ensure communication with the team at least every 6 months.
• Facilitate any and all required and requested meetings between participant, natural supports, service providers, and any other designated individual.
• Document in-person and telephone encounters in the case note and complete all follow up activities. This includes encounters with the participant, waiver providers or other supports.
• Ensure each participant maintains the level of care necessary to be eligible for the waiver (UAS minimum score of 5).
• Facilitate referrals for indicated services (e.g., social services such as housing assistance, vocational rehabilitation, substance abuse treatment, day program, medical doctors).
• Complete any all required documentation pertaining to any service the individual is enrolled in and be able to meet all required timelines and timeframes in accordance with the program regulations.
• Ensure participants maintain active Medicaid at all times and assist with benefit management for any other benefits the person has.

Benefits

• 100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers.
• Health Saving Accounts (HSA) with Weekly Employer Contributions.
• Flexible Spending Accounts (FSA).
• Dental insurance with orthodontist coverage.
• 401(K) with Company Match: 100% company match on the first 3% of your contributions.
• Competitive rates that reflect your skills and experience.
• Tuition assistance program provides financial support for courses and degrees that will help you grow professionally with us.
• Generous ETO plan that accrues on a weekly basis for use after 90 days of employment.
• Six designated holidays and one floating holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree