Case Manager- Veterans Transitional Housing Program (VTHP)

Porchlight • Madison, WI

11h • Onsite

About The Position

The Veterans Transitional Housing Program (VTHP) Case Manager provides participants with supportive services designed to overcome financial, personal, health, employment, and other functional barriers. Additionally, the Case Manager creates an individualized service plan with each Veteran that promotes stable income, increased self-determination, and a successful transition from the program into permanent housing.

Requirements

• Bachelor's Degree in Social Work or related field desired, or equivalent knowledge and experience.
• Military background/experience is preferred, but not required.
• Experience working with individuals with mental health and substance use-related concerns preferred.
• Proficiency in Microsoft Word, Excel, Outlook, and ability to adapt to new technology.
• Homeless Management Information System (HMIS) experience is preferred.
• Valid driver's license, insured personal vehicle.

Nice To Haves

• Military background/experience is preferred, but not required.
• Experience working with individuals with mental health and substance use-related concerns preferred.
• Homeless Management Information System (HMIS) experience is preferred.

Responsibilities

• Works with the VTHP Peer Specialist and VA Liaison to screen potential program participants.
• Completes intake paperwork within three (3) days of a Veteran entering the program.
• Enters participant into the Homeless Management Information System (HMIS).
• Develops comprehensive, client-driven case plans, which identify both short-term and long-term goals that utilize Housing First, Harm Reduction, and Trauma-Informed Care best practices in conjunction with the VA Liason.
• Monitors progress towards goals in weekly or biweekly meetings with participants.
• Empowers participants to become involved in their own planning and goal setting.
• Refers participants to appropriate resources to meet their goals, including resources in the community specific to Veterans.
• Works with participants on a budget that will ensure sufficient money management to obtain and maintain permanent housing.
• Develops a savings plan as appropriate.
• Assists participants in maintaining their transitional housing by helping them understand and comply with program and facility expectations.
• Encourages communication skills and instructs participants on how to build working relationships with peers and program staff to resolve conflicts.
• Collaborates with service providers working with the Veterans as needed.
• Works closely with community Veteran service providers to ensure satisfactory continuum of care across agencies.
• Maintains up-to-date information regarding public assistance programs, health insurance, employment and training programs, employment opportunities, independent living skills, transportation assistance, housing assistance, and affordable housing units/programs.
• Maintains composure in highly stressful or adverse situations utilizing de-escalation techniques.
• Transports Veterans to appointments as needed.
• Is available on an on-call basis for emergencies after work.
• Trades off on-call duties with the VTHP Peer Specialist.
• Performs other duties as assigned by the Director of Supportive Services.
• Enters and exits all participants into the Homeless Management Information System (HMIS).
• Adds all case notes, plans, assessments, and client data into HMIS as requested.
• Works with VA Liaison to conduct quarterly interim reviews, and updates goal plans.
• Documents and reports all incidents involving emergency services, law enforcement interactions, and participant issues within 24 hours of occurrence.
• Sends copies to VTHP Peer Specialist, VA Liaison, and Director of Supportive Services.
• Notifies proper agencies/providers of such issues as suicidal/homicidal ideation, significant changes in behavior indicating instability, criminal activity, and probation/parole violations as appropriate.
• Issues verbal and written warnings to participants as necessary.
• Maintains client files to include case notes, warnings, progress towards goals, budgets, payment plans, emergency contact information, and documentation of any incidents.
• Collects any additional data necessary to meet funding requirements and statistical reports.
• Completes VA discharge paperwork no later than two (2) days after participant is discharged.
• Performs quarterly housekeeping inspections with VTHP Peer Specialist.
• Conducts quarterly fire drills and maintains up-to-date documentation on evacuation plans.
• Documents damages to property or repair needs, follows up with Maintenance as necessary.
• Helps recruit and monitor the Resident Manager(s) and ensures that duties are fulfilled.
• Ensures that the property is free of trash and adheres to city codes.
• Assists participants in maintaining good housekeeping.
• Mediates client-to-client issues as necessary.
• Shows rooms to prospective program participants.
• Performs all unit check-ins and check-outs with participants.
• Submits paperwork promptly.
• Maintains professional behavior and boundaries at all times in relationships with participants, staff, landlords, and community agencies.
• Meets biweekly for individual supervision with the Director of Supportive Services.
• Formulates individual development goals and monitors progress towards those goals.
• Participates in frequent trainings.
• Keeps record of all trainings to be reported quarterly.
• Stays abreast of current issues, philosophies, and practices that impact people experiencing homelessness.
• Works in collaboration with program and all other agency staff to facilitate a team environment.
• Demonstrates and models effective communication skills in building relationships with all clients and employees.
• Creates good working relationships with other service providers.
• Participates in the development and implementation of Porchlight's strategic plan.
• Treats all clients, employees, and visitors with caring, kindness, respect, and dignity.
• Helps to create an environment that values and appreciates diversity.
• Adheres to all Porchlight policies, procedures, code of conduct, and attendance rules.
• Maintains strict confidentiality of all information.
• Adheres to Porchlight policies in the use of computer technology and tele-communications devices.
• Conducts self within appropriate and expected professional boundaries and policies.

Benefits

• Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level