Case Manager (Support Broker)

GT Independence•, ME

7d•Hybrid

About The Position

The Supports Broker (Case Manager) is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards. GT Independence is a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, supporting tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. The operations team is driven by trust, autonomy, and fun, believing great teams come from intrinsically motivated, empowered, and valued individuals who respect each other, care about their work, and succeed by working with purpose. The company values excellence and provides space and support for self-motivated individuals to grow and thrive, offering flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. GT Independence is committed to being a welcoming and inclusive community where staff feel comfortable bringing their authentic selves to work, feel valued, and have a sense of belonging. The company strives to create a workforce that reflects the communities it serves, recognizing that diversity strengthens the organization, drives innovation, and helps achieve the mission of self-determination.

Requirements

The Supports Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.
High school diploma or equivalent.
At least 1-year community experience supporting people with disabilities.

Responsibilities

Support participants' growth and independence by training, supervising, and monitoring staff.
Build and maintain relationships with agency staff, service providers, and families.
Assist participants in developing social networks and integrating into the community.
Help locate and access non-Medicaid resources to achieve Individual Support Plan (ISP) outcomes.
Provide instruction and counseling for problem-solving and decision-making.
Advocate for participants and collaborate with relevant organizations.
Guide participants in planning and implementing support plans (IEP, ISP, etc.).
Educate and support participants in self-directing services under the Employer of Record Model.
Assist in budget management and coordinate financial support services for self-directed participants.
Develop schedules and staff duties for self-directed participants.
Provide ongoing training on participant-directed responsibilities and reporting.
Coordinate community resources, including healthcare services.
Assist in securing housing and necessary furnishings.
Meet billable targets.