Bilingual Broker Support Specialist

Acrisure•Miami Lakes, FL

7d•Onsite

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. The Broker Support Specialist will field and handle all support inquiries coming in from brokers and will work with various departments within the organization (e.g. Sales, Marketing, Licensing/Contracting, Accounting). The Broker Support Specialist is also responsible for managing all broker relationships and ensuring all contracted brokers are equipped to sell products throughout the year. This can require continual outreach to all brokers to ensure they are truly engaged.

Requirements

Bilingual (English & Spanish)
Strong analytical, problem solving, and statistical skills.
Ability to read and interpret documents
Excellent oral and written communication skills.
Proficient in MS Office to include advanced level Word, Excel, and PowerPoint skills.

Nice To Haves

A high school diploma is required; college education from an accredited institution of higher learning is preferred.
2+ years of Customer Service experience
3+ years of Administration experience

Responsibilities

Creates updates and maintains Microsoft documents for reporting, electronic filing, and other purposes as needed.
Organizes and prioritizes large volumes of information.
Reviews emails and shares information with appropriate staff.
Handles confidential and non-routine information and explains policies when necessary.
Works independently and/or within a team on special nonrecurring and ongoing projects.