Case Manager Supervisor

Dungarvin•Mendota Heights, MN

5h•Onsite

About The Position

At Dungarvin, we are a national provider of support services for individuals with intellectual and developmental disabilities, including those with mental health, behavioral, and complex medical needs. Our mission, since 1976, is to respect and respond to the choices of people in need of supports, empowering them to live meaningful lives on their own terms. We operate across fifteen states, delivering flexible, high-quality services through Medicaid and Community Support Waivers. The Case Manager Supervisor position involves fulfilling all duties of a case manager, monitoring and evaluating the case management program, coordinating services, and assisting persons with disabilities in coordinating needed and desired services. This role functions as an educator and resource, responsible for training and supervising case management staff. The supervisor participates in management leadership, fiscal responsibilities, and ensures quality and compliance. They also contribute to the development and implementation of the organization’s Plan, promote case management services, and engage in relevant committees, conferences, and organizations. In conjunction with the case manager department supervisor, this role monitors and ensures the implementation of company policies and procedures related to personnel and service delivery, and implements quality assurance standards. The Case Manager Supervisor is expected to act professionally and represent the interests of the individuals they support.

Requirements

A bachelor’s degree in a human service-related field
Two years of experience working with individuals with disabilities or aging
Knowledge of the local community resources available
Good oral and written communication skills
Knowledge in case management principles, procedures and practices
Demonstrates adaptability to performing a variety of duties, occasionally changing from one task to another of a different nature without loss of efficiency or composure
Ability to negotiate and resolve conflict between dissenting parties
Ability to conduct detailed analytical evaluations and studies and prepare related reports and recommendations
A valid driver’s license
Proof of automobile insurance
Meet the qualifications of an unlimited driver (requires driving a motor vehicle as a part of Dungarvin work, including vehicles owned or leased by Dungarvin, and/or to drive a vehicle in which a person served is transported)

Responsibilities

Fulfill all job duties associated with the case manager job description
Monitor and evaluate the case management program
Coordinate case management services
Assist persons with disabilities in coordinating services that are needed and desired
Function as an educator and a resource
Train and supervise case management staff
Participate in management leadership
Participate in fiscal responsibilities
Assure quality and compliance
Participate in the development and implementation of the organization’s Plan
Promote case management services
Participate in committees, conferences, and organizations that influence service delivery
Monitor and ensure implementation of all company policies and procedures related to personnel and service delivery (in conjunction with the case manager department supervisor)
Monitor and implement quality assurance standards that meet regulatory requirements and company standards
Act in a professional manner and understand they represent the interests of the individual they support