Case Manager Supervisor

Dungarvin•Mendota Heights, MN

13h•Onsite

About The Position

At Dungarvin, we are more than a national provider of support services—we are a mission-driven organization rooted in respect, inclusion, and person-centered care. Since 1976, we have been committed to enhancing the quality of life for individuals with intellectual and developmental disabilities, including those with mental health, behavioral, and complex medical needs. Dungarvin’s mission is simple yet powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do—from the way we build individualized service plans to how we engage with families, teams, and communities. We believe each person deserves to direct their own life, and we work to ensure their voices are heard and honored. Operating across fifteen states, our team members—from direct support professionals to administrative staff—share a common purpose: to empower people with disabilities to live meaningful lives, on their own terms. Through Medicaid and Community Support Waivers, we deliver flexible, high-quality services tailored to each individual’s goals, values, and aspirations. Join our Dungarvin family and help us make a lasting impact—one person, one voice, one choice at a time. The case manager supervisor position is designed to fulfill all job duties associated with the case manager job description, monitors and evaluates the case management program, coordinates case management services, and assists persons with disabilities in coordinating services that are needed and desired. The case manager supervisor should function as an educator and a resource. The case manager supervisor is responsible for training and supervising case management staff. This position will participate in management leadership, fiscal responsibilities, and the assurance of quality and compliance. The case manager supervisor participates in the development and implementation of the organization’s Plan, promotes case management services, and participates in committees, conferences, and organizations that influence service delivery. In conjunction with the case manager department supervisor, monitors and ensures implementation of all company policies and procedures related to personnel and service delivery. Monitors, and implements quality assurance standards that meet regulatory requirements and company standards. The case manager supervisor will always act in a professional manner and understand they represent the interests of the individual they support.

Requirements

A bachelor’s degree in a human service-related field
Two years of experience working with individuals with disabilities or aging
Knowledge of the local community resources available
Good oral and written communication skills
Knowledge in case management principles, procedures and practices
Demonstrates adaptability to performing a variety of duties, occasionally changing from one task to another of a different nature without loss of efficiency or composure
Ability to negotiate and resolve conflict between dissenting parties
Ability to conduct detailed analytical evaluations and studies and prepare related reports and recommendations
A valid driver’s license
Proof of automobile insurance
Meet the qualifications of an unlimited driver (requires driving a motor vehicle as a part of her/his Dungarvin work, including vehicles owned or leased by Dungarvin, and/or to drive a vehicle in which a person served is transported)

Responsibilities

Fulfill all job duties associated with the case manager job description
Monitor and evaluate the case management program
Coordinate case management services
Assist persons with disabilities in coordinating services that are needed and desired
Function as an educator and a resource
Train and supervise case management staff
Participate in management leadership
Participate in fiscal responsibilities
Assure quality and compliance
Participate in the development and implementation of the organization’s Plan
Promote case management services
Participate in committees, conferences, and organizations that influence service delivery
Monitor and ensure implementation of all company policies and procedures related to personnel and service delivery (in conjunction with the case manager department supervisor)
Monitor and implement quality assurance standards that meet regulatory requirements and company standards
Act in a professional manner and understand they represent the interests of the individual they support