Supervisor, Case Manager

Connections Health Solutions • Tucson, AZ

7d

About The Position

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.
Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.
Our values shape our decisions, define our culture, and foster continuous learning and growth.
We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.
We are on a mission to change the face of behavioral health. Help us save lives and make a difference.
Earn More with Shift Differentials
Maximize your earnings with additional hourly pay:
+$2/hr -> Monday-Thursday Nights
+$3/hr -> Friday-Sunday Nights
+$2/hr -> Saturday-Sunday Days
What You'll Do:
Under the direction of the Director of Clinical Services, the Supervisor, Case Manager oversees the work and supervision of assigned Social Services staff while maintaining a direct care caseload. This role combines leadership and clinical responsibilities to support high-quality patient care and efficient unit operations.
Supervisor responsibilities represent approximately 20–25% of the role and include staff onboarding, training, scheduling, timecard oversight, and performance management. Direct care responsibilities represent approximately 75–80% of the role and include performing standard Case Management duties within the Observation Unit.
The Supervisor, Case Manager collaborates closely with the interdisciplinary treatment team to coordinate care and discharge planning for patients and their families. This role also partners with internal staff, community providers, and referral sources to ensure continuity of care. The Supervisor supports admissions, discharge planning, collateral gathering, and legal processes while ensuring the unit operates safely and efficiently.

Requirements

• Associate’s degree in behavioral health or related field.
• 3-5 years of psychiatric, behavioral health, or relevant experience.
• 1-2 years of managerial/supervisory experience in a healthcare setting.
• Fingerprint clearance required (for facilities that have youth services).
• Knowledge of and experience with the AZ Title-36 legal process (AZ only).
• Knowledge of and experience with the COT legal process for state of practice.
• Arizona Level 1 Fingerprint Clearance Card.
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

Nice To Haves

• Licensed in the state of practice or the ability to obtain licensure.
• Bachelor's degree in behavioral health or related field with at least 4 years of related experience.
• Master's degree in behavioral health field with at least 2 years of related experience.
• Experience in an inpatient or crisis healthcare setting.

Responsibilities

• Direct, supervise, and evaluate assigned Case Management staff under the guidance of supervisor and clinical leadership.
• Provide oversight of department staff on assigned shifts.
• Participate in the interview and selection of Case Management staff.
• Responsible for onboarding and training new hires, including completion of 90-day Competency Checklists.
• Approve timecards, PTO, manage performance, and handle disciplinary actions for assigned staff.
• Maintain adequate staffing to ensure proper staff-to-patient ratios.
• Adjust staffing based on census, PTO, and business needs.
• Limit overtime through use of Pool staff.
• Manage assigned caseload on Observation Unit, facilitating admission triages and implementing individualized, person-centered Treatment Plans.
• Complete signed Treatment Plans and review with patients and involved parties.
• Gather collateral information to assess immediate treatment and discharge needs.
• Monitor available community beds and observation census.
• Actively coordinate care to ensure services are integrated with facility staff.
• Identify gaps in service delivery and make recommendations to meet patient needs upon discharge.
• Collaborate with interdisciplinary treatment team to engage, monitor, and communicate with patients while maintaining safety.
• Maintain clinic records, documenting all services and patient activities, including brief interventions, care coordination, discharge planning, and treatment planning.
• Obtain patient signatures as necessary.
• Maintain knowledge of the Title 36 Involuntary Commitment process and monitor petition timeliness and completeness.
• Attend COE hearings when subpoenaed.
• Understand applicable County RBHA systems and potential funding sources.
• Participate in individual and group supervision sessions.
• Engage in ongoing education, including in-services and training, to maintain and improve competency.
• Demonstrate competency through post-testing, skill observation, and supervisor assessment.
• Sign off on Psychosocial assessments for non-licensed staff in assigned programs within required timeframes.
• Perform all other duties as assigned.

Benefits

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree