Case Manager Supervisor (Bronx)

Care For the Homeless•Bronx, NY

About The Position

The Case Management Supervisor, reporting to the Director of Social Services, is responsible for directly supervising Case Managers, providing training, monitoring case notes and incident reports, approving documentation, identifying training needs, facilitating client groups, supporting clients, covering caseloads when necessary, documenting client engagement, auditing client charts, and participating in various meetings and conferences. The role also includes approving staff time cards, conducting employee evaluations, and performing other assigned duties.

Requirements

Master’s Degree in Social Work (Licensed Master Social Worker) or other related fields
Minimum of 3 years of clinical experience
Experience working with the mentally ill and/or homeless population
Flexible and comfortable in nontraditional setting
Excellent oral and written communication skills
Proven supervisory skills (in a supervisory capacity for a minimum of 3 years)

Responsibilities

Directly supervise the Case Managers
Provide orientation and initial training to new Case Managers, Social Work interns and other social services staff as assigned.
Review daily case notes in CARES and ensure that Case Managers input case notes within 24 hours
Monitor incident reports and ensure that follow up case notes are being attached
Approve documentation in all charts
Identify and coordinate the training and educational needs of the Case Management staff
Facilitate groups that will address the needs of the clients
Provide support to clients who are struggling to follow up on their ILPs
Cover caseloads when necessary
Document client engagement in CARES
Audit the clients’ charts to ensure compliance
Participate in case conferences, team meetings, staff training, community meetings, and staff meetings
Approve staff time cards
Conduct employee evaluation
Perform other duties as assigned.