Case Manager Supervisor

Lutheran Services Florida•Crestview, FL

22h•Hybrid

About The Position

Lutheran Services Florida (LSF) is seeking a talented Child Welfare Case Manager Supervisor to make an impact in the lives of others. This role supervises and monitors the work of an assigned group (unit) of workers, ensuring staff performance towards agency contract goals and requirements. The position requires advanced knowledge of Florida Child Welfare statutes, administrative code, and operating procedures. The Case Manager Supervisor I is expected to demonstrate advanced skills in communicating with, motivating, training, and evaluating employees, mentoring and monitoring performance, on-boarding new staff, coordinating and tracking training hours, and assessing the progress of new case managers. Supervisors participate in recruitment and hiring and may create Employee Improvement Plans. If working at a residential facility, this is a non-direct care position.

Requirements

Must have a Child Welfare Certification or Child Welfare Supervisor Certification. Child Protection Certification can be considered.
Must have a minimum of one year of relevant social services experience.
Knowledge of theories and practice of child protection, social work, and family assessments.
Knowledge of professional ethics related to child protection and counseling.
Knowledge of theories of adult learning, ability to facilitate group and individual training activities.
Knowledge of physical and behavioral indicators of abuse and neglect.
Knowledge of effective management skills.
Knowledge of interviewing techniques.
Knowledge of court procedures and legal requirements.
Knowledge of methods of collecting, organizing, and analyzing data.
Knowledge of supervision techniques.
Skilled in direct observation of case manager’s abilities in interacting appropriately with families, community stakeholders, service providers and other professionals.
Ability to assess case manager’s performance and develop performance improvement plans.
Ability to analyze the effectiveness of service programs and identify resources or make adjustments needed to meet needs.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to effectively supervise staff members.
Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
Ability to conduct thorough case staffings and other meetings.
Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
Must have reliable automobile transportation, valid license and insurance.
Must have a high level of energy, be adaptable to irregular hours, be flexible to cover on-call as needed, be able to travel as needed.
Ability to sit or stand for extended periods of time while performing administrative and supervisory tasks.
Manual dexterity sufficient to operate standard office equipment, including a computer, telephone, copier, and printer.
Visual acuity to read and analyze data, documents, and computer screens.
Hearing ability to effectively communicate via telephone, video conferencing, and in-person conversations.
Occasional lifting, pushing and/or pulling up to 50 pounds.
Ability to travel locally, regionally or out of state as required for meetings, training sessions, or site visits.
May require occasional walking, bending, reaching, or stooping in the course of supervising or assisting staff.
Must attend and successfully complete LSF Leadership training curriculum.
Must complete all agency requirements and certifications within designated timeframes.
Adheres to all confidentiality rules.
This position expected to be available and on call at all times. The position carries an active cellphone during regularly scheduled work hours, as well as after hours and on weekends, in order to immediately respond to all calls.
Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Nice To Haves

Post secondary education preferred.
Prior supervisory experience is preferred.
Limited exceptions may be considered for out-of-state equivalent experience or a Child Protection Certification.
Adjacent experience will not be considered. Misrepresentation of credentials will result in immediate disqualification.

Responsibilities

Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement.
Communicates worker’s compliance with these expectations on a regular basis.
Creates, identifies, and coordinates the activities of newly hired case managers including shadowing experiences, compliance with training requirements, and opportunities for field/classroom training.
Reviews each case in unit caseload at a minimum, on a quarterly basis, including a one-on-one discussion with the assigned case manager, recommendations for case progress, and documentation in Florida State regulatory databases. High-risk cases require more frequent oversight.
Monitors and directs the day-to-day work of case managers, including completion of home visits, tracking tools, court documentation, staffing packets, family assessments, safety plans, database case documentation within 48 hours, and file maintenance.
Attends/ensures preparation for all unit case staffings, reviews incoming cases, and determines assignment of new cases within the unit.
Reviews and assists with complex cases, provides guidance and support.
Reviews work products such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction.
Identifies performance needs of case managers and other assigned staff and develops and implements training plans and/or other opportunities for performance improvement.
Provides guidance to case managers and other staff by coaching, motivating, training, and providing staff development activities.
Identifies and promotes outstanding performance.
Participates in court proceedings as necessary, and monitors worker performance in court.
Mentors all new case managers in the field each month by participating in a home visit and providing feedback, with documentation.
Keeps supervisors and directors advised of high risk or problematic cases and arranges for multi-disciplinary staffings.
Attends program Supervisor meetings and shares information with unit workers and other team members.
Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team building activities.
Develops training and staff development plans with each staff person under his/her supervision.
Conducts all required performance evaluations with assigned workers in a timely manner and submits them for review.
Provides community education through public presentations.
Participates in agency quality improvement activities as required.
Ensures that case managers fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children.
Reports directly to assigned supervisors and directors.
Acts as a team player with co-workers, administrators, and funders.
Ensures accurate, complete, and timely submission of required statistical reports.
Adheres to all licensing and quality assurance standards.
Adheres to agency policies and procedures.

Benefits

Medical
Dental
Vision
Telehealth (24/7 online access to Doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement