Case Manager Supervisor

Youth and Family Alternatives• New Port Richey, FL, US, FL

10d

About The Position

This is an entry-level management position responsible for the supervision and coordination of quality services and staff of a case management team focused on the provision of case management services in the areas of dependency and adoption. The role involves direct supervision of the case management team, ensuring the coordination, accuracy, appropriateness, and timeliness of workflow. The supervisor acts as a mentor and coach, assisting and training team members, and may occasionally troubleshoot cases to ensure timely monitoring and delivery of services. Documentation skills are essential, as is the ability to teach others to document clearly and concisely. The position requires the ability to assist, interpret, and deliver case and court-related information, along with a positive attitude, patience, and respect for peers, team members, children, and families. Adherence to EEO compliance, a workplace of dignity and respect, and the agency's core values and mission statement are expected. Participation in an on-call rotation and proficiency in Microsoft Suites are also required.

Requirements

Bachelor's degree in human services
Case Management Certification required
Subject matter expertise in foster care and adoptions
2+ years of supervisory experience
2+ years in direct service preferred
Proficiency in Microsoft Suites
Ability to work cooperatively in a group/team setting
Ability to take guidance and direction from supervisors

Nice To Haves

Master's degree preferred
May require the use of your personally owned vehicle

Responsibilities

Direct supervision of case management team
Coordination, accuracy, appropriateness, and timeliness of workflow
Mentor and coach to assist and train team members
Occasional case troubleshoot and ensure timely monitoring and delivery of services
Document timely in a clear, concise manner, and teach others to do so
Assist, interpret, and deliver case and court related information
Arrive/report to work on time and ready to work
Abide by core values and mission statement of the agency
Participate in on call rotation
Supervise day to day operations of one case management team
Oversee and direct the client data collection and reporting processes
Ensure cases have a full case review supervision bimonthly and the case manager has individual supervision bimonthly
Participate in projection tracker updates and permanency cohort meetings
Intentionally participate in the retention of staff, treating everyone based on their level of need
Coordinate team on-call cycle ensuring that clients have access to case management and other staff as appropriate
Handle low level crisis calls and situations, informing, and engaging chain-of-command as necessary and appropriate
Provide, as needed, assigns direct services to programs, children, and families
Participate in community groups, meetings, and training related to program issues YFA is involved in
Maintain professional certification by participating in continuing education process
Understand and demonstrate sensitivity to cultural, community, family, and child needs
Complete other tasks or special projects as assigned
Other duties as assigned by immediate supervisor or leadership
Trained and authorized to access protected health information