CASE MANAGER SUPERVISOR

Apis Services Inc•Norristown, PA

2d•$0 - $64,000•Hybrid

About The Position

The Case Manager Supervisor is responsible for overseeing the daily operations and quality of case management services within the program. This position provides supervision, coaching, training, and professional development to Case Managers and other assigned staff while ensuring compliance with all program, funding source, and regulatory requirements. The Case Manager Supervisor serves as a leader within the program, supporting staff performance, coordinating complex client cases, facilitating service planning, and providing direct case management services as needed. A commitment to RHD's values of dignity, respect, person-centered care, and community inclusion is essential.

Requirements

Bachelor's Degree in Human Services, Social Work, Psychology, Sociology, or a related field required.
Minimum of three (3) years of case management experience required.
Valid non-provisional driver's license required.
Access to a reliable personal vehicle with state minimum liability insurance coverage required.
Strong leadership, coaching, and staff development skills.
Excellent written and verbal communication skills.
Strong organizational, time management, and documentation abilities.
Knowledge of case management principles and service coordination practices.
Ability to manage multiple priorities while maintaining attention to detail.
Strong problem-solving, conflict resolution, and crisis intervention skills.
Ability to work collaboratively with clients, families, community providers, and interdisciplinary teams.
Commitment to person-centered, trauma-informed, and culturally responsive practices.
Proficiency with electronic health records, databases, Microsoft Office, email, and other computer systems.
Criminal Background Check
Child Abuse Clearance, when applicable
FBI Clearance, when applicable
Verification of education and employment history
Valid driver's license, vehicle registration, and proof of insurance

Nice To Haves

Master's Degree preferred.
Three (3) to five (5) years of supervisory or leadership experience preferred.
Experience working with individuals experiencing homelessness, behavioral health challenges, substance use disorders, or other vulnerable populations preferred.

Responsibilities

Provide direct supervision, coaching, mentoring, and performance management to Case Managers and assigned staff.
Conduct regular supervision meetings, performance evaluations, and professional development planning.
Collaborate with the Program Director to address performance concerns through coaching, corrective action, and ongoing support.
Foster a positive, collaborative, and accountable team environment.
Support recruitment, onboarding, and retention efforts as needed.
Ensure high-quality case management services are delivered in accordance with program standards and best practices.
Review and monitor case documentation for accuracy, timeliness, and compliance.
Coordinate and support staff in managing complex or high-risk cases.
Facilitate client progress reviews and interdisciplinary team meetings.
Provide direct case management services during staffing shortages or as program needs require.
Assist clients in accessing housing, healthcare, behavioral health services, benefits, employment supports, and other community resources.
Maintain working knowledge of all applicable funding source, state, federal, and agency regulations.
Monitor documentation and case records to ensure compliance with program standards.
Complete data entry of case notes, housing updates, service plans, and related documentation within required timeframes.
Assist with audits, quality assurance activities, and corrective action plans.
Coordinate data collection and reporting for monthly, quarterly, and annual program reports.
Support implementation of program goals, policies, and procedures.
Collaborate with internal departments and external partners to ensure continuity of care and service delivery.
Participate in program meetings, trainings, and community partnerships.
Assist with crisis intervention and problem resolution as needed.
Perform other duties as assigned.