Case Manager - SSVF

CENTER FOR VETERANS ISSUES INC • Eau Claire, WI

21d • Onsite

About The Position

Help Veterans Move from Crisis to Stability Join the Center for Veterans Issues, Inc. (CVI) and make a direct difference in the lives of Veterans and their families. As a Case Manager, you will help Veterans experiencing homelessness or housing instability quickly access safe housing, critical resources, financial guidance, and long-term support. This role is ideal for a compassionate, organized, and mission-driven professional who believes every Veteran deserves dignity, stability, and a clear path forward.

Requirements

• Bachelor’s degree in social services required
• Associate’s degree with 4–5 years of relevant experience may be considered
• Minimum of two years of experience in case management, life skills support, assessment, or counseling services
• Experience working with Veterans strongly preferred
• Experience serving individuals experiencing homelessness, substance use disorders, co-occurring disorders, trauma, or complex barriers preferred
• Valid Wisconsin driver’s license in good standing and current auto insurance
• Strong communication, documentation, organization, and relationship-building skills
• Professionalism when working with participants, partners, landlords, funders, and community stakeholders
• Knowledge of Veteran services, recovery resources, housing supports, and community partnerships
• Ability to remain calm, flexible, respectful, and solution-focused in challenging situations
• Commitment to confidentiality, ethical service delivery, and culturally responsive care
• Ability to provide professional, nonjudgmental support to individuals with complex personal histories and barriers

Responsibilities

• Provide comprehensive case management and supportive services to Veterans and their families
• Assess participant needs and develop individualized Housing Identification, Stability, and Coordinated Care Plans
• Help Veterans understand housing options, rental assistance, lease expectations, tenant rights, financial management, and available support services
• Connect participants with VA programs, shelters, GPD, safe havens, County Veteran Service Officers, employment resources, healthcare, childcare, legal services, transportation, and other community supports
• Provide financial counseling and assist participants in creating and following personal budgets
• Request temporary financial assistance when appropriate and approved
• Develop discharge plans that support continued housing stability and connection to resources
• Maintain accurate, timely, and confidential case files, assessments, progress notes, and HMIS entries
• Work collaboratively with community partners, landlords, service providers, and internal teams to remove barriers and support lasting stability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level