Case Management Specialist Ssvf

Indianhead Community Action Agency•Ladysmith, WI

5d•Onsite

About The Position

The Case Management Specialist will provide case management services, coordinating various aspects of client services including referral, intake, eligibility determination, program planning, monitoring, assessment, and evaluation. This role involves monitoring and recording client progress, ensuring files are maintained appropriately, and fostering professional relationships with external organizations and service providers. The specialist will also be responsible for collecting performance measure data, conducting follow-up with exited members, making decisions based on program operations and fiscal analysis, and understanding program guidelines from funding sources. Recommendations on work methods, procedures, and policies will be made, and the program will be managed within State/Federal regulations. Maintaining education, professional expertise, and contacts through seminars and workshops is also a key aspect of the role.

Requirements

Knowledge of office procedures.
Excellent computer skills.
Some experience in preparing informational material for public distribution and photography.
Some knowledge of public relations techniques and approaches.
Considerable knowledge of funding resources available for programs designed to aid low-income persons, good knowledge of the decision-making process in public and private organizations dealing with the disadvantaged.
Healthcare Navigators should have experience working with social service programs or related field casework.
Knowledge of case management and crisis management principles, procedures, and practices.
Good personal relations skills.
Demonstrates competent computer skills.
Ability to present ideas effectively, in both oral and /or written form.
Ability to conduct detailed analytical evaluations and studies and prepare related reports and recommendations.
Excellent written, oral, and interpersonal communication skills.
Ability to express ideas clearly and concisely.
Communicates optimistically, positively, and with honesty and openness.
Maintains confidentiality of all Agency information.
Manages time effectively, uses program resources wisely, can keep records organized and turns in reports in a timely/correct manner, and completes work by deadlines.
Ability to calculate figures and amounts.
Ability to analyze statistical data.
Detail-oriented, ability to multi-task and manage time well.
Self-starter with a proactive attitude who can anticipate needs.
Ability to effectively prioritize and execute tasks.
Highly motivated, self-directed, and attentive to detail.
Displays effective problem-solving skills and identifies and implements innovative practices.
Ability to work in a team-oriented, collaborative environment.
Ability to plan, organize, prioritize, and complete detailed projects effectively with little or no supervision.
Interpersonal/human relation skills.
Extensive computer skills are required.
Valid driver’s license with current vehicle insurance.
Ability to travel when required.
Ability to cope with pressure and challenges.
Ability to operate computers and other office equipment.
Ability to work irregular hours when needed.
Ability to work and communicate with diverse groups of people requiring a non-judgmental, culturally sensitive, social justice approach as applied both internally and externally of the Agency.
Ability to work in a team atmosphere and willingness to help others when needed.
Ability to participate and adhere to the development of creating an Agency culture of quality improvement, compliance, and high ethical performance within the Agency.

Responsibilities

Provide Case management services
Coordinate various aspects of case management services, including referral, intake, eligibility determination, program planning, monitoring, assessment, and evaluation of clients.
Monitor and record clients’ progress to ensure goals and objectives are met.
Ensure that files are set up and maintained appropriately.
Maintain professional relationships with organizations, county personnel, families, and service providers.
Direct case service allocations.
Participate in committees dealing with case management and related services.
Responsible for collecting and entering performance measure data as per grant requirements.
Conducts follow-up calls/meetings with exited members monthly or quarterly as applicable.
Ability to make decisions based on program operations and fiscal analysis.
Knowledge of safety precautions necessary in performing work.
Ability to travel as required for job-related activities.
Understands and articulates program guidelines from funding sources.
Makes recommendations on work methods, procedures, and policies.
Assists with developing and maintaining work plans.
Manages program within State/Federal regulations.
Other duties assigned by the Supportive Housing Coordinator.
Maintain education, professional expertise, and professional contacts through attendance at job-related seminars, classes, conferences, and workshops.
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