Case Manager Specialist

Volunteers of America Los Angeles•West Covina, CA

47d•Onsite

About The Position

The Case Manager Specialist I provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Valid California Driver�s license and reliable vehicle in order to make home visits.
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
Associate�s Degree in Social Work or related field or a combination of education and relevant experience (two years� total).
Completion of VOALA Case Management training within 6 months of hire.
Minimum 1-year general experience in case management or similar social services role

Nice To Haves

Counseling Certification
2 years of experience working with target population
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Responsibilities

Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.
Provide service linkages and support systems to ensure identified needs are met.
Care Coordination, Case Management of assigned case load, System and Housing Navigation
Coordinates individualized planning with clients to meet short- and long-term needs.
Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
Must drive to client meetings and home visits on a regular basis
Acts as advocate for client before judicial, community, social service, and administrative bodies as needed.
Facilitates support groups and client participation as appropriate, Documents and chart group education sessions clearly and concisely.
Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals
Coaching and Social Support – accompany participants to activities and services, facilitate group education sessions
Coordinate Care and Case Management of assigned case load as part of team, connecting participants to appropriate services
Advocacy for participants before other agencies/community settings
Capacity Building – motivating participant progress
Outreach and Engagement – Meet participants and bring into programs
Other duties as required and may be subject to change
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.