Case Manager (Shelter)

The Salvation Army USA Central Territory•Sauk Rapids, MN

1d•$21 - $22•Hybrid

About The Position

The Case Manager provides individualized, person-centered case management services to shelter participants. Working collaboratively with individuals and families experiencing homelessness, the Case Manager assists participants in identifying strengths, addressing barriers to stability, connecting with community resources, and developing goals related to housing, income, employment, health, and overall well-being. Through assessment, advocacy, and ongoing support, the Case Manager helps participants move toward safe, stable housing and increased self-sufficiency.

Requirements

One year of experience providing case management, social services, housing services, or related support services.
Must successfully pass background checks, possess a valid driver's license, and meet MVR clearance standards.
Strong interpersonal, communication, and relationship-building skills.
Ability to work effectively with individuals from diverse backgrounds and experiences.
Strong organizational, time management, and documentation skills.
Ability to maintain professional boundaries and confidentiality.
Proficiency with Microsoft Office and electronic case management systems.
Ability to manage multiple priorities and respond appropriately to crisis situations.

Nice To Haves

Bachelor's degree in social work, human services, psychology, sociology, or a related field preferred.
Equivalent education and experience may be considered.
If the degree is in social work, Minnesota state licensure is required.
Experience working with individuals and families experiencing homelessness or housing instability preferred.

Responsibilities

Provide person-centered case management services to shelter participants.
Complete assessments, develop individualized service plans, monitor progress toward goals, and assist participants in addressing barriers related to housing, income, employment, education, transportation, health care, and other needs.
Support participants in identifying and securing stable housing opportunities and community resources.
Maintain accurate, timely, and confidential participant records in physical and electronic systems.
Complete required assessments, case notes, service plans, referrals, and reports in accordance with agency, funding, and program requirements while ensuring compliance with applicable policies and procedures.
Coordinate referrals and connections to community resources, service providers, landlords, and partner agencies.
Maintain working relationships with community organizations to support participant needs and facilitate access to housing and supportive services.
Provide coaching, guidance, and educational opportunities related to housing stability, budgeting, employment readiness, life skills, and other topics that support participant self-sufficiency and goal achievement.
Facilitate individual and group-based educational activities as assigned.
Participate in team meetings, case consultations, program activities, seasonal initiatives, and special events.
Collaborate with shelter staff to promote a safe, welcoming, and participant-centered environment and support overall program operations.