Case Manager Shelter Plus Care

City of Portsmouth•Portsmouth, VA

7d•Onsite

About The Position

Under general supervision, performs case management, service coordination, screening and assessments for mentally ill, co-occurring, substance abuse, HIV+/AIDS and chronically homeless individuals. Work involves identifying individuals who meet criteria for the Shelter Plus CoC program. Once an individual is accepted into the Shelter Plus CoC program, the case manager assists the individual in meeting needs, assisting with finding safe and affordable housing, coordinating available resources, and monitoring service delivery. The employee serves as a primary case manager in providing supportive counseling and intervention. Work involves ensuring the physical, mental, medical, and social well-being of the individual. The employee documents individuals' progress and maintains records in accordance with program policies and procedures. The employee transports consumers and prepares program reports. Reports to the Program Administrator.

Requirements

Knowledge of the principles, practices, and techniques of psychosocial rehabilitation, crisis intervention, case management, and mental health issues.
Knowledge of the literature, trends, and developments in the field of psychosocial rehabilitative services.
Skilled in promoting the integration of services for psychosocial rehabilitation among a variety of service agencies.
Skilled in assisting, coordinating, and supervising the activities of mentally ill consumers.
Able to use standard office equipment, including a telephone, calculator, copier, facsimile, etc.
Able to compile information from a variety of sources and prepare clear and concise reports.
Able to respond quickly and effectively in a variety of emergency and non-emergency situations.
Able to effectively express ideas orally and in writing.
Able to exercise considerable discretion in handling confidential files and cases.
Able to establish and maintain effective working relationships as necessitated by work assignments.
Maintains high standards of accuracy in exercising duties and responsibilities.
Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility.
Maintains high quality communication and interacts with co-workers, consumers, and the general public.
Maintains effective and efficient output of all duties and responsibilities.
Assumes responsibility for doing assigned work and for meeting deadlines.
Completes assigned work on or before deadlines in accordance with directives, DBHS policy, standards, and prescribed procedures.
Accepts accountability for meeting assigned responsibilities in the technical, human, and conceptual areas.
Attends work regularly and adheres to DBHS policies and procedures regarding absences and tardiness.
Provides adequate notice to higher management with respect to vacation time and time-off requests.
Maintains an enthusiastic, self-reliant, and self-starting approach to meet job responsibilities and accountabilities.
Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a general level of supervision and instruction.
Exercises analytical judgment in areas of responsibility.
Identifies problems or situations as they occur and specifies decision objectives.
Identifies or assists in identifying alternative solutions to problems or situations.
Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors.
Seeks expert or experienced advice and researches problems, situations, and alternatives before exercising judgment.
Accepts supervisory instruction and direction and strives to meet the goals and objectives of same.
Questions such instruction and direction when clarification of results or consequences are justified (e.g., poor communications, variance with DBHS policy or procedures, etc.).
Shares knowledge with supervisor for mutual and DBHS benefit.
Contributes to maintaining high morale among all consumers and DBHS employees.
Develops and maintains cooperative and courteous relationships with department employees, staffers, and managers in other departments, to project a good DBHS image.
Tactfully and effectively handles requests, suggestions, and complaints from other departments and persons in order to maintain good will.
Emphasizes the importance of maintaining a positive image within the department and surrounding regions.
Interacts effectively with fellow employees, program consumers, supervisors, professionals, and the general public.
Plans and organizes daily work routine.
Establishes priorities for the completion of work in accordance with sound time-management methodology.
Avoids duplication of effort.
Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.
Attends meetings, planning sessions, and discussions on time.
Implements work activity in accordance with priorities and estimated schedules.
Maintains a calendar for meetings and deadlines.
Adheres to all safety and housekeeping standards established by the department and various regulatory agencies.
Ensures that the standards are not violated.
Maintains a clean and orderly workplace.
Must be physically able to operate a variety of automated office equipment which includes telephones, calculators, copiers, computer terminals, facsimile, etc.
Must be able to exert up to 20 pounds force occasionally and up to 50 pounds to lift, carry, push, pull or otherwise move objects or resisting individuals.
Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to unit members, volunteers, or assistants. Includes receiving instructions from immediate supervisor.
Requires the ability to read a variety of correspondence, reports, documents, analyses, etc.
Requires the ability to prepare institutional application packages, social histories, referrals, intakes, consent forms, reports, and summaries, using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
Requires the ability to interact with individuals and groups of people with poise, voice control, and confidence.
Requires the ability to apply principles of logical thinking to define problems and emergencies, collect data, establish facts, and draw valid conclusions; to interpret a variety of technical or medical instructions in verbal or written form.
Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions.
Must be able to communicate and efficiently in a variety of medical or professional languages, including counseling terminology.
Requires the ability to add and subtract, multiply and divide.
Requires the ability to inspect items for proper length, width, and shape.
Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.
Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination.
Must be able to communicate via telephone.
Requires a professional certification in the State of Virginia as a Qualified Mental Health Professional (QMHP) Adult or Child or QMHP Eligible (QMHP).
An acceptable general background check to include a local, state, and federal criminal history check and sex offender registry check.
Must possess Red Cross First Aid and CPR certifications or have the ability to obtain certifications within 90 days from date of hire and maintain them as a condition of employment.
A valid driver’s license with an acceptable driving record.
Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.

Nice To Haves

CSAC and MA preferred.

Responsibilities

Provides consultation to consumers to assess their social, health, and vocational needs; assists consumers in obtaining information regarding appropriate community services programs and makes referrals to those programs.
Implements goals and objectives by linking consumers to appropriate services; transports individuals in program in pursuit of living arrangements.
Conducts consumer pre-screening and intake interviews.
Conducts monthly housing inspections.
Conducts annual and/or as needed HQS inspections.
Acts as liaison between landlords, residents and/or agency.
Monitors mental status of consumers through home/office visits; records observations; evaluates and monitors progress through service delivery.
Ensures that any children in the program are getting their needs met.
Works with the Portsmouth Homeless Hotline and other Shelter Plus CoC agencies regarding the rights and needs of homeless citizens and to assist with ending chronic homelessness in Portsmouth.
Plans workshops/training/meetings related to developing programs that meet consumers' needs.
Attends program, agency, and PCAN case reviews.
Ensures that departmental policies and procedures are followed.
Ensures that HUD Grant policies and procedures are followed.
Responds orally or in writing to inquiries from the general public/prospective consumers regarding program goals and objectives.
Prepares statistical and financial reports and presents findings to supervisor.
Enters required information into EHR and HMIS databases.
Attends related training/workshops.
Performs other related work as required.
Individual assignments will be determined by supervisor based on current workload and department needs.