Case Manager, Shelter (Bilingual)
About The Position
Hamilton Families is dedicated to ending family homelessness in the San Francisco Bay Area. Since 1985, we have provided essential services to unhoused families, including homelessness prevention, shelter, transitional housing, and support for children. Our goal is to ensure families can return to safe and stable housing. We foster an inclusive environment that values diverse perspectives and empowers every team member. This Case Manager position is an integral part of the Shelter Program team, reporting to the Family Services Manager. The role involves providing case management services to families in the shelter program, documenting services in real-time, maintaining electronic case records, and preparing monthly compliance reports. We are seeking a passionate individual committed to working with participants and contributing to the fight against homelessness.
Requirements
- 1+ years of experience in social work, psychology, human services setting or related field
- A background in working with nonprofit organizations, social services organizations, or community-based programs
- Familiarity with Bay Area resources for low-income families
- Bilingual abilities, especially in Spanish
- Highly proficient in Microsoft Office Suite, Salesforce, and other software
- Ability to travel locally and long distance to meet with vendors and participants
- Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
- Familiarity with case management databases or customer service platforms
- Highly organized, self-motivated, and capable of working independently to meet goals
- Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
- Skilled in documentation, reporting, and maintaining confidentiality
Responsibilities
- Offer personalized case management to participants, guiding them through intake, assessments, and tailored service plans that meet their unique needs.
- Connect individuals with vital community resources, advocating for housing, employment, and support in areas like mental and physical health, domestic violence recovery, and family reunification.
- Design and facilitate dynamic workshops that empower participants with essential life skills and strategies for crisis intervention.
- Welcome families during intake and orientation, collaborating to create actionable plans that address housing, recovery, and children’s needs.
- Build strong networks with community services to ensure participants receive the support they deserve.
- Work closely with case managers, supervisors, and community partners to provide seamless and effective support for families.
- Uphold program policies while keeping clear and accurate records of participant progress and experiences.
- Prepare and submit insightful reports that highlight the impact of services and track our program's success.
- Actively participate in team meetings, training sessions, and community events to strengthen our mission.
- Ensure compliance with all regulatory requirements and organizational policies, and attend hearings as needed.
- Encourage participant involvement in decision-making and program activities, fostering a sense of ownership.
- Take on additional responsibilities as requested to support our mission.
Benefits
- Excellent medical, dental, and vision coverage
- Employer matched 403(b) retirement plan
- Wellness and commuter benefit programs
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
