Case Manager/Service Coordinator - Spartanburg, SC

Care Lync•Spartanburg, SC

About The Position

Care Lync is a social services agency that provides Support Coordination (Service Coordination/Case Management) to adults with intellectual, developmental, and physical disabilities and Autism Spectrum Disorder who are enrolled in the Department of Human Services Medicaid Waiver Program. Support Coordinators help adults navigate, understand, and secure services needed to live independently in their homes and communities. The Support Coordinator / Service Coordinator / Case Manager provides case management activities for clients assigned to the consolidated care team. The position develops individualized care management plans, implements them by brokering and coordinating services, and monitors and evaluates clinical outcomes to ensure services are professional, comprehensive, and cost-effective. The role helps locate, coordinate, and monitor services and supports through development and implementation of the Individual Support Plan (ISP). It also helps people receiving services identify and communicate their requests and needs, including needs related to housing, medical, social, vocational, and other community services.

Requirements

Bachelor of Arts or Bachelor of Science degree in related coursework.
Experience with Microsoft Office and state-maintained databases.
Maintain proficiency in company-sponsored training and certifications.
Maintain CPR/First Aid certification and current state-related clearances.
Successfully complete and maintain training courses required or amended by program regulations.
Valid driver’s license, personal vehicle insurance coverage for liability, and current vehicle registration; copies must be maintained on file with Care Lync.
Immediately inform a supervisor of any change in auto insurance agency or policy, vehicle registration, or driver’s license status.

Responsibilities

Complete assessments to identify each participant's needs and preferences for service delivery.
Develop a Person-Centered Service Plan for each participant and modify it at least annually or when there is a significant medical or social change.
Provide information that enables participants to make fully informed choices of providers.
Ensure the Behavioral Support Plan and Crisis Plan, when applicable, are consistent with the ISP.
Immediately report participant abuse, neglect, or exploitation to a supervisor or director.
Coordinate with individuals and entities involved in participants’ physical or behavioral care, including other care coordinators, to support seamless coordination of physical, behavioral, and support services.
Research and develop alternative solutions to participants’ needs.
Maintain confidentiality of sensitive material and private health information.
Attend required trainings and recertification classes.
Confer regularly with supervisors and directors regarding participants’ needs, abilities, learning levels, and physical limitations.
Travel to participants as needed; the posting indicates 50% travel.