Case Manager (Service Coordinator)

Service Coordination Careers•Oakland, MD

2d•Hybrid

About The Position

Service Coordination, Inc. (SCI) is seeking Service Coordinators with a passion for community work and advocating for underserved individuals. SCI has been providing quality case management and related services since 1982, connecting people to resources while respecting their dignity and rights. The organization values its team members and aims to support them as much as they support the community. Service Coordinators play a crucial role in adapting to changing circumstances to ensure individuals receive continuous support. This role involves working within the county of residence to better understand community needs and resources, which is essential for effective service delivery and meeting position expectations, such as billing utilization and travel time management. SCI supports various populations, including individuals with disabilities, behavioral challenges, medically complex needs, transitioning youth, and the elderly, utilizing Maryland Department of Health’s Targeted Case Management and Supports Planning work models.

Requirements

A bachelor's degree from an accredited education program in a human services field; OR A bachelor's degree in a non-human services field, from an accredited education program, with two years of experience in a human services field.
Experience working with people with developmental disabilities.
Ability to operate a motor vehicle.
Follow HIPAA, confidentiality and security procedures and principles.
Collaborate with peers, leadership, and support areas of the organization.
Actively participate in and contribute to leadership and other staff meetings and trainings.
Maintain compliance with federal, state, and local employment laws and regulations.
Follow self-direction and person-centered planning procedures and philosophy.
Foster a culture that values diversity.
Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.
Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications.
Ensures Accountability – Holds self and others accountable to meet commitments.
Values Differences – Recognizes the value that different perspectives and cultures bring to an organization.
Resourcefulness – Secures and deploys resources effectively and efficiently.
Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.

Nice To Haves

Relevant case management experience
Relevant certifications

Responsibilities

Establish positive working relationships through a solution-based approach with each person served, their team, and external stakeholders.
Routinely explore options, areas of interest, preferences, and growth opportunities for each person served.
Establish and monitor an annual Person-Centered Plan (PCP) that identifies outcomes important to the person, outlines needed support, and secures ongoing support services.
Continuously monitor and evaluate the quality of services provided.
Meet state-mandated requirements for all duties of the Service Coordinator role.
Identify and secure ongoing support services and provide assistance to individuals with developmental disabilities.
Advocate on behalf of individuals, provide resource information, and educate them to become more self-determined.
Provide education to individuals and their families on coordinating and advocating for services.
Encourage individuals to empower themselves and achieve their optimal level of independence.
Educate individuals on the principles of self-determination.
Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA.
Meet with individuals and/or families to obtain information.
Obtain relevant information and supporting documentation.
Complete a Comprehensive Assessment (CA).
Plan for, facilitate, develop, and continually update Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services.
Engage in the person-centered planning process with individuals.
Develop and write PCPs in collaboration with the individual.
Conduct PCP preparations with the individual.
Write the Self-Directed Plan.
Research, identify, refer, and coordinate resources and services to achieve the outcomes specified in individual's PCPs.
Share resources with other team members.
Travel to meet with support staff.
Provide information, make referrals, and assist individuals.
Assist individuals with transitioning.
Complete required paperwork and follow up for waivers.
Identify services and collaborate with providers for individuals in state facilities to transition successfully into the community.
Identify services and collaborate with providers to support those with forensic involvement.
Monitor Person Centered Plans (PCP) and conduct follow-up activities.
Conduct on-site visits to observe individuals.
Conduct timely visits and contacts as defined in regulations.
Obtain information regarding individuals' progress toward goals.
Submit the Recertification of Need (RECON).
Identify new medical and health services, and other individual needs.
Submit recommendations for new DDA priority category.
Complete the Agency Investigation Report (AIR).
Apply or re-apply for necessary programs or services.
Communicate with providers regarding resolution of individual's concerns.
Oversee provision of documentation to apply for medical assistance.
Adhere to SCI and policies and procedures.
Meet performance utilization benchmarks to ensure compliance with SCI standards.
Maintain individuals' HIPAA records in secure locations.
Utilize tracking and time management tools.