Case Manager's Assistant - SoDo

The Salvation Army Southern California•Seattle, WA

7d•Onsite

About The Position

This position is responsible for assisting with case management duties, ensuring the safe and effective operation of the SoDo facility, and providing support to clients and staff. The role involves maintaining facility cleanliness, operating security systems, responding to emergencies, and managing documentation. The Case Manager's Assistant must adhere to Salvation Army policies and procedures, maintain confidentiality, and comply with mandatory reporting requirements.

Requirements

HS Diploma or GED
Minimum of 6 months experience in public contact / Customer Service
6 months experience as a Shelter Monitor

Nice To Haves

Experience in social service shelter / residential preferred
Driver’s License preferred

Responsibilities

Participate in training and supervision and demonstrate knowledge, skills, and abilities related to the safe and effective performance of the SODO operational guidelines.
Safely follow instructions pertaining to the use and storage of all workplace chemicals.
Properly operate all safety and security systems, which may include intrusion alarm, fire alarm, automated gates, door locks and key card systems, CCTV video monitoring.
Conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections, and the use of video monitors.
Learn and act upon new information; work cooperatively with individuals and groups; exercise mature and sound judgment in problem solving and the decision-making process; organize own work; present material properly and accurately document activities.
Keep the facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances.
In the absence of on duty management, respond to and provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
Maintain statistical records, reports, logs, files and other required documentation.
Work cooperatively with other Salvation Army staff and programs.
Ensure timely reporting for duty and contact with supervisory staff prior to the scheduled start of shift, should sick leave become necessary.
Ensure that case records, social services systems (e.g. HMIS, Wellsky) and all required forms and reports are maintained in prescribed format.
Respect and maintain the confidentiality of client information, in compliance with Salvation Army policies and procedures.
Understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.
Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
Perform other duties as assigned.

Benefits

paid holidays
vacation time
sick time
medical insurance
vision insurance
dental insurance
Low bi-weekly premiums for employee-only coverage
Kaiser HMO for those residing in a Kaiser service area
Anthem EPO/PPO is available for those residing outside a Kaiser service area
Voluntary +1 and +family coverage at additional cost
Delta Dental DHMO and DPPO dental insurance
An employer-paid life insurance policy
Voluntary supplemental life, short-term and long-term disability plans
Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time
Employee-funded voluntary 403(b) option
40 hours of Paid Leave for qualifying events (Parental Leave)
12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time
Two weeks annually (non-exempt positions) of Paid Vacation, accruing from day one, eligible for use after six months’ service time
13 designated holidays + 1 floating holiday per year