Shelter Supervisor - SoDo
About The Position
The Shelter Supervisor is responsible for all supervisory responsibilities associated with front desk operations, including shift scheduling, timecards, and payroll preparation, reporting sick and vacation time, ensuring staff trainings are completed as assigned, and ensuring Standard Operating Procedures are followed. This role coordinates shift adjustments as needed in coordination with the Shelter Programs Director. The position is under the direct supervision of the Shelter Program Manager and cooperates with the Program Director and King County Shelter Director. This position receives daily supervision, with direct consultation available on complex matters. It provides administrative support to the Department in addition to leading and assisting with the training and ongoing support of assigned staff.
Requirements
- HS Diploma or GED
- Minimum of 1-year experience in public contact/customer service
- 1 year of relatable supervisory experience
- Demonstrates skilled training in basic Trauma-Informed Care, Mental Health First Aide, and conflict resolution.
- Four months successful experience as a Salvation Army Shelter Monitor (or related experience).
- Washington State Driver's License required
Responsibilities
- Responsibility for direct supervision of the Off-Site Shelter Programs staff operational administration.
- Demonstrates working knowledge of emergency resources.
- Assists with the monitoring, evaluation, and facilitation of changes in operational and administrative programs to ensure compliance with policy, contractual and regulatory requirements.
- Assists as needed in hiring, assuring adequate coverage of permanent, temporary, and on-call shelter staff.
- Provide direct supervision and training for staff assigned.
- Attends and participates in all staff meetings.
- Conduct regular shelter program staff meetings as needed.
- Ability to conduct and oversee direct client services.
- Provide policy and procedure guidance to subordinate staff.
- Provide supportive care to residents experiencing personal crisis.
Benefits
- paid holidays
- vacation time
- sick time
- medical insurance
- vision insurance
- dental insurance
- Life and Voluntary Options
- employer-paid life insurance policy
- Voluntary supplemental life, short-term and long-term disability plans
- Employer-funded Money Purchase Pension Plan (Defined Contribution Plan)
- employee-funded voluntary 403(b) option
- 40 hours of Paid Leave for qualifying events (Parental Leave)
- 12 days of Sick Leave annually
- Two weeks annually paid vacation (non-exempt positions)
- Four weeks annually paid vacation (exempt positions)
- 13 designated holidays + 1 floating holiday per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
