Under the direction of the Director and/or Manager of Case Management, the Case Manager performs utilization review and discharge planning for assigned patients. The role analyzes medical records for medical necessity, level of care, and appropriate utilization of hospital services; helps patients and families plan discharge and aftercare; assesses needs, identifies resources, and develops formal discharge plans. The Case Manager supports continuity of care, refers cases that do not meet utilization screening criteria to physician reviewers, determines and monitors length of stay, collaborates with hospital personnel to manage care delivery, screens patients for potential discharge needs, facilitates discharge teaching, and evaluates discharge planning effectiveness. For NICU patients, the role ensures appropriate discharge information and follow-up arrangements, assesses high-risk follow-up eligibility, advises parents or guardians about the process, schedules specialty clinic appointments, identifies discharge needs at admission, and arranges physician-ordered durable medical equipment. The Case Manager helps ensure access to Home Health Agency nursing after discharge and refers eligible infants to CCS, instructing parents or guardians on the referral process. Under the Director of Case Management, the role develops and implements neonatal discharge-planning standards and maintains expertise through reviewing literature and attending or presenting at conferences. For pediatric patients, the role ensures appropriate discharge information and communication with primary care physicians, community agencies, and, when appropriate, CCS programs, Special Care Centers, and Regional Centers. It ensures written, culturally and linguistically appropriate discharge instructions are provided to the parent, legal guardian, or primary caregiver, covering diagnosis, medications, follow-up appointments, and home medical treatments, with copies provided to the primary physician. The role also ensures caregivers are taught the patient's medical needs and the use of necessary technology, and coordinates multidisciplinary discharge-planning conferences. Other duties may be assigned.
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Education Level
Associate degree