Case Manager - Resource Hub

Catholic Charities of the Archdiocese of Chicago • Chicago, IL

5d • Onsite

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. The Case Manager - Resource Hub conducts client assessments, develops service plans, connects individuals to resources, maintains compliant documentation, advocates for client needs, and collaborates with partners to support positive outcomes.

Requirements

• Associate's Degree (AA) in a related field of study
• 1-3 years relevant experience
• Proficiency in Microsoft Office suite
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Ability to work effectively both independently and as part of a team
• Background check

Nice To Haves

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study
• 3-5 years relevant experience
• Experience working in a social service environment
• Crisis intervention and de-escalation skills.

Responsibilities

• Conduct comprehensive assessments to determine client needs and service eligibility.
• Develop, implement, and monitor individualized service plans in collaboration with clients.
• Provide direct support and guidance to clients, offering emotional support and practical resources.
• Facilitate access to services, including housing assistance, employment training, financial aid, and counseling.
• Maintain accurate and timely documentation of client interactions, progress, and outcomes in compliance with CCAC policies and external requirements of regulatory bodies.
• Advocate for clients within the community and assist in navigating social services and resources.
• Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care.
• Engage in outreach efforts to raise awareness of available programs and services.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree