Case Manager, Residential

Thompson Child & Family Focus•Matthew, NC

19h•Onsite

About The Position

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity. As a Case Manager in the Residential Department, your primary purpose is to coordinate care related to clients assigned in their programs which includes, but is not limited to, discharge planning, CFT coordination, communicating with external stakeholders, and managing other aspects of the client’s care. Your performance will be measured by your individual outcomes, achieving your individual targets/goals, your contribution to your overall program team/department and your buy-in to the culture of the organization. Display individual proficiency and effectiveness in the role. Be punctual, arrive on time, and prepared. Learn and utilize the organization’s systems, processes, and procedures as instructed. Display a high degree of being open to coaching/feedback regarding performance and areas of improvement. Contribute to a positive team culture through your actions, attitude, and communication. Consistently deliver excellent customer service to your clients/customers. Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in your day-to-day work with customers, peers, and leadership. Represent the organization internally and externally through your communication and conduct. Display trauma informed practices and principles in your interactions with customers, with peers and with leadership. Oversee the coordination of successful discharges, referrals, and general needs of the client on your caseload. Coordinate Child and Family Team meetings, external and internal stakeholder meetings and drive communication around the client’s needs. Other duties as assigned.

Requirements

Must have a valid Drivers' License.
Must meet any credentialing, licensing, and privileging standards as required of the job.
Bachelor’s degree in human services or related field.
A minimum of 2 years of relevant professional experience.
Proficient in Microsoft Office Suite application software.
Excellent written and oral communication skills.
Ability to work on-site at the assigned location during scheduled hours.
Ability to work well with different internal and external stakeholders.

Nice To Haves

You have a passion for working with youth & adolescents
You enjoy knowing you’re making an IMPACT on the lives of others
EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you

Responsibilities

Coordinate care related to clients assigned in their programs which includes, but is not limited to, discharge planning, CFT coordination, communicating with external stakeholders, and managing other aspects of the client’s care.
Display individual proficiency and effectiveness in the role.
Be punctual, arrive on time, and prepared.
Learn and utilize the organization’s systems, processes, and procedures as instructed.
Display a high degree of being open to coaching/feedback regarding performance and areas of improvement.
Contribute to a positive team culture through your actions, attitude, and communication.
Consistently deliver excellent customer service to your clients/customers.
Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in your day-to-day work with customers, peers, and leadership.
Represent the organization internally and externally through your communication and conduct.
Display trauma informed practices and principles in your interactions with customers, with peers and with leadership.
Oversee the coordination of successful discharges, referrals, and general needs of the client on your caseload.
Coordinate Child and Family Team meetings, external and internal stakeholder meetings and drive communication around the client’s needs.
Other duties as assigned.

Benefits

3 weeks paid time off (PTO) first year plus 10 paid holidays!
Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
401K Match
Education Reimbursement
Referral Bonus
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement for eligible roles
iPhone and Laptop provided for eligible roles
Multiple opportunities for growth